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- *Our story**

nAt Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”n
- *Our Values:**
- *Champion People**

n– be empathetic and help create a place where everyone belongs.n
- *Grow with purpose –**

nBe inspired by our higher calling of improving lives.n
- *Be Alight –**

nact with integrity, be real and empower others.n

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

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With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

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Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

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Learn more at careers.alight.com.

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- *PURPOSE:**

nThe Associate Account Manager serves as a specialized administrative extension of the Account Management team in support of the client.n

The Associate Account Manager is dedicated to helping the Account Management Team ensure the client’s needs, requests and questions are taken care of within the scope of Alight Leave Solutions services. The position is responsible for submitting tickets, researching inquiries, provision of claim-related data and reports, and inquiry resolution for clients.

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The Associate Account

nManager does not provide counsel or input on a client’s employment-related decisions.



This role may be located at an India location.n

- *ESSENTIAL FUNCTIONS:**
- Support’s Client LeavePro and or 360 system acceptance testing
- Assists in researching client inquiries related to Disability and Leave of Absence, including claim and leave specific questions
- Research and investigate technology issues, including managing file feed escalations, submitting tickets, and following through to resolution
- Monitor roster files and manage dropped employee tracking process
- Recommends process improvements and ways to streamline (after vetting with Account Executive and Operations) and follows change management approval process.
- Serves as a resource for the account management team and acts as a Leave Solutions subject matter expert
- Assist with work orders, user testing, etc
- Submit new report requests
- Delivers weekly, monthly, quarterly, and ad hoc reporting to client as needed
- Partners with Account Executive, Operations, and/or Business Intelligence to deliver analytics for weekly, monthly, and quarterly reports as needed
- Performs a variety of administrative duties in support of the client as well as the Account Management team with a high level of attention to detail
- Maintains all related documents, files and legal requests with a high level of confidentiality and professionalism
- *OTHER DUTIES:**




- Attends department meetings and company meetings as required
- Takes ownership for assigned project work with guidance from Account Executive / Account Director
- Collaborates with Account Executive and Account Manager to help facilitate resolution of issues between clients and the appropriate internal partners on tactical initiatives
- Partners with internal Account Management team, Client Advantages/Absence Management Team to meet client needs
- *Skills**
- Graduate in listed discipline (BA, B.Com, BCA aggregate marks of >=55% ( No Gaps / Failure throughout Graduation)
- Work Experience of 6 years +
- Ability to work evening/night shifts
- Demonstration of diplomacy, good judgment, professionalism, critical thinking, analytical skills and the ability to handle confidential information
- Excellent communication skills (oral/written)
- Demonstrates introductory knowledge of Disability Management, FMLA, and Workers Compensation and Payroll
- Working knowledge of internal systems, including but not limited to; LeavePro, 360, Jira, NXT, Self -Service Portal and reporting across other applications and platforms
- Strong interpersonal communication skills and a positive attitude
- Well organized, able to multi-task and identify priorities
- Project management experience preferred
- Multi-tasks and identifies competing priorities. Hits target dates
- Proficient computer skills in data entry and attention to detail
- Microsoft Word and Excel intermediate level experience
- Supports departmental initiatives and other duties as specified
- *Benefits**

nWe offer programs and plans for a healthy mind, body, wallet and life because it’s i

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📌 Lead (Assistant Account Manager) (Gurugram)
🏢 Alight Solutions
📍 Gurugram