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JOB DETAILS Defining audit strategies to ensure maximum improvement in quality performance on Customer SatisfactionOptimizing QA staff for maximum efficiency (productivity and accuracy)- define KRA for Quality Auditors and Call Centers Supporting management focus on review of key drivers, metrics and operational processes that drive KPI results Creating the Audit plan and Quality strategy and ensure adherence by call centers Monitoring feedback efficacy on weekly and monthly basis Audit Reporting Preparing daily dashboards on WTD and MTD quality performance Analyzing reason of errors and concentrations of errors for improvement Conducting sessions, a calibrating business, training & QA teams Conducting Weekly hygiene checks on KPI outlier (operators) like AHT, CSAT and FCR to improve performance Recommending KPI changes as and when required to business to improve performance FUNCTIONAL AREA Jobs for Senior Manager Quality, Jobs for Senior Manager Quality in Amritsar, Jobs for Senior Manager Quality in Amritrsar in BPO Industries, jobs for Senior Manager Quality,



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📌 jobs for Senior Manager Quality-Reputed BPO company-Amritsar, Punjab, India-6LPA
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