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About The Company

Confidential company Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Confidential company are envisaging a New World of Communications

DDI SME

Roles & Responsibilities

Serves as primary support lead of DDI operations by managing customer devices and end-to-end services. Responsible for maintaining the committed customer SLAs & network uptime.

Provide Level-3 technical support for all migration activities and queries form L2 engineers.

Need to take end to end ownership DDI related issues/queries and provide resolutions.

Manage the performance of the overall DDI network and its elements and fixes issues. Performs migration activities. Recommends systems improvements to overall network to maintenance impacts. Performs preventative and routine maintenance activities. Maintains network performance by performing network analysis,



and performance tuning; troubleshooting network problems; escalating problems to vendor.

Work with vendors and internal support teams to update, maintain, and patch all network infrastructure.

Create and maintain design documents
Implement DDI deployments and upgrades/migrations
Test all current releases within the account and ensure that all EWOs and Test Cases are complete
Define and maintain infrastructure configurations
Work with account teams and/or clients to determine how to apply new DDI service offerings to meet business needs and requirements
Ensure data integrity of production, backup, and DRA Enterprise database Review and perform basic trending analyses under this area of responsibility.
Responsible for any incidents and all root cause and corrective action for the account
Peer review architecture and engineering documents
Provide 24-hour on-call support for TCP/IP, DNS, and DHCP issue escalations.

Key Competencies & Skills

Strong fundamental and in de

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📌 Sr Manager (Pune)
🏢 Important Company of the Sector
📍 Pune