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About Organization

LetsTransport was founded in 2015 by IIT-Kharagpur alumni. It is a series-B funded, last-mile tech-logistics solution provider for intra-state deliveries based in Bangalore. It offers reliable, affordable, and qualified services, structured to serve enterprises. LetsTransport aggregates light commercial vehicles for urban logistics and has onboarded 55,000+ truckers on its platform across 14 cities. LetsTransport works across industry sectors like organized retail, FMCG and e-commerce, distribution and 3PL companies. Some of its clients include Amazon, Flipkart, Bisleri, Vishal Mega Mart, Future Supply Chain, Coca-Cola, Delhivery, and Udaan. The company offers customized logistics solutions for clients, along with other value-added services such as screened drivers, audited and GPS-enabled vehicles, point-to-point billing, status updates, 24x7 service, and greater efficiency, all at transparent and economical pricing.

Designation – Associate Customer Service Manager

Experience – 4+ Years

Job Location - Kolkata

Job Overview





We are looking for candidates with a strong record of owning and executing strategic, cross-functional projects as well as partnering with other teams to drive key process improvement programs.

Roles & Responsibilities:

- Responsible for city client experience coordinate with internal (operation & Sales) and external stake holders (Client POC)
- Ensures that customers receive the quickest service possible.
- Assists representatives in handling disappointed customers.
- Determines a course of action to resolve customer problems.
- Trains newly hired customer service representatives.

Requisites / Prerequisites:

- 3-5 years of experience in B2B Client Servicing
- Proven track record of handling escalations
- Team handling & monitoring capabilities
- Fast learner and ability to adapt quickly to a new environment

Preferred Industries: FMCG, Logistics, Hospitality, Mobility, Manufacturing, Retail, Ecommerce

Apply on Kit Job: kitjob.in/job/44qjmc

📌 Associate Customer Service Manager (India)
🏢 LetsTransport
📍 India