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Job description:

Job Title: Customer Delight Manager

Location: Lucknow
Industry: Solar Energy

About the Role

We are looking for a proactive, customer-centric, and energetic Customer Delight Manager to ensure a seamless, positive, and high-quality experience for every customer engaging with our solar products and services. The ideal candidate will take full ownership of customer satisfaction, handle escalations, ensure timely installation & service delivery, and build long-term customer relationships.

Key Responsibilities1. Customer Experience & Satisfaction

- Ensure every customer receives a smooth, skilled, and satisfying experience from onboarding to post-installation.
- Conduct regular follow-ups with customers to ensure installation quality, service satisfaction, and performance expectations.
- Resolve customer queries within defined TAT and ensure zero communication gaps.
- Maintain a high Customer Satisfaction Score (CSAT) & Net Promoter Score (NPS).

2. Service Coordination & Issue Resolution

- Coordinate with installation teams, service engineers, vendors, and sales teams to ensure timely resolution of issues.
- Monitor and track installation progress, service tickets, and maintenance requests.
- Handle customer complaints and escalations with professionalism and empathy.
- Ensure proper documentation, complaint logs, and closure reports.

3. Relationship Building & Retention

- Build trustworthy and long-term relationships with customers to promote loyalty and referrals.
- Educate customers about solar system maintenance, AMC, warranty terms, and performance monitoring.




- Identify opportunities for customer upsell/cross-sell (AMC, upgrades, additions).

4. Process Improvement

- Analyse customer feedback to identify pain points and propose process improvements.
- Implement service quality standards and monitor their adherence.
- Collaborate with tech and operations teams to optimize customer journey.

5. Compliance & Reporting

- Ensure all customer interactions comply with company guidelines, safety standards, and industry regulations.
- Prepare daily/weekly MIS reports on service performance, customer satisfaction, and priority cases.
- Maintain accurate records of customer lifecycle and service activities.

Required Skills & Qualifications

- Bachelor’s degree (MBA preferred).
- 2–5 years of experience in customer service, client relations, or service operations — experience in Solar Industry is a strong plus.
- Excellent communication skills (Hindi & English).
- Strong problem-solving ability and customer-first mindset.
- Ability to coordinate with multiple teams and manage field operations.
- Tech-savvy with experience using CRM tools, service dashboards, or ticketing systems.
- Ability to work under pressure while maintaining professionalism.

Key Competencies

- Customer Empathy & Ownership
- Proactive Follow-up
- Conflict Resolution
- Time & Process Management
- Coordination & Execution
- Positive Attitude & Reliability

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

Apply on Kit Job: kitjob.in/job/44qyjn

📌 Customer Support Associate (India)
🏢 Sun Share Energy
📍 India