Apply on Kit Job: kitjob.in/job/44wqq6

We're looking for a passionate Key Account Manager (Customer Success) wholl launch Indias biggest Ecommerce/D2C brands as Zippee customers help them grow.

n

Youll proactively partner with customers to ensure their success ( while working cross-functionally to drive revenue deliver on critical objectives).

n

Ideal candidate will have strong analytical skills, thrive as a self-starter in an early-stage environment, drive high-level strategic discussions.

n

This is an in-person role at our Gurgaon HQ you must be based in Delhi NCR.

n

- *What you will do:**
- Handover of accounts from Partnerships to ensure successful launch and growth of the brand.
- Drive value of our same-day delivery platform to customers be their point of contact to achieve business goals.
- Influence customer lifetime value through higher product adoption, customer satisfaction, and overall CSAT scores.
- Help guide Product Roadmap by working to ensure that Brand Requirements Product Feedback are being captured.
- Help team grow revenue pipeline by closing Expansion Opportunities and Renewals (up-selling cross-selling)
- Help troubleshoot, escalate, and ensure quick resolution.



Identify at risk customers leverage response strategies to mitigate churn.
- Work with brands to produce testimonials, marketing assets, and case studies.
- *Qualifications**
- 3-6 years of relevant Key Account Management/Customer Success experience.
- Strong communication, objection handling, persuasion skills.
- Experience working with customers on metrics like CSAT, NPS, LTV, Adoption, Churn, Customer References.
- Ability to prioritize manage multiple projects at once.
- Strong desire to work in a fast-paced, entrepreneurial setting.
- A people person with integrity no ego.
- *Bonus Points if you have**

nPrior customer-facing (customer success, account management) experience in Ecommerce SaaS/Logistics tech/D2C enabler companies.n

Managed accounts of Indian D2C brands/CXOs.

n

- *What you will get**
- Be part of a small tight-knit team passionate about empowering consumer brands in the quick commerce era
- Unlimited fun learning
- Annual company retreat
- Growth Opportunities

Apply on Kit Job: kitjob.in/job/44wqq6

📌 Key Account Manager - Customer Success (Gurugram)
🏢 Confidential
📍 Gurugram