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Join us in bringing joy to customer experience. Confidential company is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive workplace, empowering our employees to be their authentic selves. Salesforce Business Systems Analyst-Quote to Cash
About the Team
The Business Technology organization at Confidential company enables the systems and solutions that run, scale, and transform how the company operates. We collaborate closely with business leaders across the enterprise to translate strategic priorities and operational needs into explicit, actionable requirements, drive thoughtful prioritization, and ensure the successful delivery of impactful technology initiatives.
As a Business Systems Analyst, you will be the liaison between the IT Delivery team and business stakeholders (e.g., Sales Operations, Revenue Operations, and Finance).



You will gather requirements, provide detailed analysis, facilitate discovery sessions, and document functional specifications for the development, documentation, and testing of Salesforce (Sales Cloud and Service Cloud) and adjacent business systems supporting Lead-to-Cash/Order-to-Cash, including core finance systems (e.g., ERP/GL), CPQ, billing, revenue recognition, and reporting/analytics.
You will be required to maintain working hours that overlap with U.S. Pacific time zones to support collaboration.
Key Responsibilities:

Analyze business requests and translate into functional specifications
Develop and document deep business processes and domain knowledge
Capture use cases, user stories, and acceptance criteria for current requests
Develop artifacts to illustrate process flows using tools such as Lucidchart and Visio
Lead UAT planning and execution, including test cases, defect triage, and release readine

Apply on Kit Job: kitjob.in/job/44ymu7

📌 Salesforce Business Systems Analyst Bengaluru
🏢 Recognized
📍 Bengaluru