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Confidential company Systems is a publicly traded, global software company. Our IT department is looking to hire a Systems Engineer which provides 2nd tier escalation for our frontline helpdesk staff as well as playing an active part in developing, refining and documenting continuous improvement initiatives, repeatable processes and procedures for managing the IT infrastructure setting globally.

Reporting to the Corporate Infrastructure Manager, this role is a hybrid position that requires attendance at the Pune office once a week.

Position Responsibilities:

Serves as an escalation contact point for hardware and software issues related to the IT infrastructure workplace. A responsibility of this role is to be ready to receive and troubleshoot escalated support requests through the global helpdesk ticketing system, to a timely and successful resolution.
As required, this role will work with other senior IT staff to architect and develop the ongoing success of the IT infrastructure in Confidential company data centers.
Also as necessary,



this role will also provide ongoing support to the company’s acquisition integration work.
On a weekly basis, through the outputs of the IT Helpdesk software, and other reporting tools, this role shall evaluate, analyze and report statistics related to; ticket levels, support incidents and resource utilization which will lead to making recommendations to resolve these issues and prevent ongoing issues reoccurring.
Educates the business on issues related to best practice, lifecycle management and preventative ongoing maintenance on their use IT systems.
Internal IT support services are unpredictable, and global. This role encompasses systems that span the globe. While the team is also global, issues can arise at any time and as such, this role maintains versatile working hours as required by IT management.
Participates in projects and acquisitions with other functional groups as required; participates in short and long-term corporate network plan

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