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JOB DESCRIPTION
Center Manager – Progenesis IVF
Document Control
Document Code: PROG/HRD/25-26/FF 09/00
Version: 2.0 (Expanded Corporate Version)
Department: Center Operations
Designation: Center Manager
Reporting To: Chief Operating Officer (COO)
Location: As Assigned
Employment Type: Full-Time
Prepared By: Human Resources Department
Approved By: Management
1. ABOUT THE ORGANIZATION
1.1 Company Overview
At Progenesis IVF , we are committed to transforming lives by providing advanced fertility treatment solutions. Since our establishment in 2014, we have been focused on delivering ethical, transparent, and patient-centric fertility care. Our mission is to provide clinical excellence combined with emotional and psychological support to couples facing infertility challenges.
We strive to be the most trusted fertility care provider through innovation, technology integration, ethical medical practices, and compassionate care delivery.
Website:
1.2 Vision
To be the most trusted and successful fertility treatment provider by delivering world-class reproductive healthcare services.
1.3 Mission
To ensure a seamless, ethical, and scientifically advanced fertility journey for patients while maintaining excellence in clinical outcomes and patient satisfaction.
1.4 Core Values
Patient First Approach
Integrity and Ethical Practices
Clinical Excellence
Innovation and Technology
Teamwork and Accountability
Continuous Learning and Development 2. POSITION SUMMARY
The Center Manager is responsible for the overall administration, operations, clinical coordination, patient satisfaction, compliance adherence, manpower management, and business growth of the assigned fertility center. The role involves managing the center’s Profit & Loss (P&L;), ensuring compliance with regulatory standards, and facilitating collaboration between medical, administrative, and support teams.
The incumbent shall ensure smooth day-to-day operations while maintaining high standards of patient care, safety, hygiene, documentation, and ethical medical practices.
3. JOB OBJECTIVES
The primary objectives of the Center Manager include:
Ensuring efficient operational functioning of the fertility center.
Driving business growth and achieving financial targets.
Maintaining high-quality clinical and administrative standards.
Enhancing patient satisfaction and engagement.
Managing manpower, performance monitoring, and training initiatives.
Strengthening referral networks and brand visibility.
Ensuring regulatory and accreditation compliance. 4. KEY FUNCTIONAL RESPONSIBILITIES
A. OPERATIONAL MANAGEMENT
4.1 Overall Center Administration
Manage daily operational workflow across all departments.
Ensure uninterrupted functioning of OPD, IPD, OT, IVF Lab, Pharmacy, and Support Services.
Develop operational policies aligned with company standards.
Ensure adherence to Standard Operating Procedures (SOPs).
Monitor interdepartmental coordination. 4.2 Financial Performance and Target Achievement
Develop and execute financial strategies.
Monitor revenue generation and cost control.
Drive conversion ratios from OPD consultations to treatment bookings.
Review pricing strategies and package utilization.
Conduct variance analysis for financial performance. 4.3 Floor and Workflow Management
Monitor patient flow and minimize waiting time.
Ensure smooth coordination between consultants, nurses, coordinators, and lab teams.
Resolve real-time operational bottlenecks. 4.4 Clinical Process Monitoring




Ensure compliance with IVF clinical protocols including:
Ovum retrieval
Semen collection and storage
Fertilization procedures
Embryo culture and implantation
Monitor clinical documentation accuracy. 4.5 Hygiene and Infection Control
Ensure strict adherence to sterilization protocols.
Monitor housekeeping standards.
Implement infection control policies.
Conduct regular hygiene audits. 4.6 Documentation and Record Management
Ensure accurate and timely maintenance of patient records.
Oversee data storage confidentiality.
Facilitate clinical and administrative audits.
Maintain legal documentation compliance. 4.7 Equipment and Infrastructure Management
Monitor maintenance schedules for medical equipment.
Coordinate AMC and warranty renewals.
Maintain asset registers.
Ensure calibration and validation compliance. 4.8 Vendor and Inventory Management
Oversee procurement and vendor negotiations.
Monitor stock levels and consumption patterns.
Ensure availability of critical consumables. B. QUALITY AND COMPLIANCE MANAGEMENT
4.9 Accreditation and Regulatory Compliance
Implement NABH, NABL, ISO, and QAI standards.
Ensure compliance with state and national healthcare regulations.
Maintain license renewals and compliance documentation. 4.10 Quality Assurance Programs
Conduct internal audits.
Implement corrective and preventive actions.
Monitor patient safety indicators. C. PATIENT EXPERIENCE MANAGEMENT
4.11 Patient Relationship Management
Ensure high patient satisfaction levels.
Manage grievance redressal mechanisms.
Conduct patient counselling sessions when required. 4.12 Financial Counselling
Educate patients regarding treatment costs.
Explain payment structures and refund policies.
Support ethical and transparent communication. 4.13 Emotional Support Systems
Ensure empathetic patient handling.
Monitor counselling effectiveness. D. BUSINESS DEVELOPMENT AND MARKETING SUPPORT
4.14 Business Expansion
Achieve revenue targets.
Monitor conversion rates.
Develop referral doctor networks. 4.15 Marketing Collaboration
Support marketing campaigns.
Participate in awareness programs.
Strengthen brand presence locally. E. HUMAN RESOURCE AND MANPOWER MANAGEMENT
4.16 Workforce Planning
Identify manpower requirements.
Participate in recruitment and onboarding. 4.17 Performance Management
Conduct performance appraisals.
Set performance goals.
Monitor productivity indicators. 4.18 Staff Engagement and Development
Conduct regular training programs.
Address employee grievances.
Promote teamwork and collaboration. 4.19 Duty Roster and Rotation Management
Ensure balanced staffing schedules.
Facilitate cross-departmental rotations. F. DATA MANAGEMENT AND REPORTING
4.20 Reporting Responsibilities
Submit daily, weekly, monthly, and annual reports.
Maintain reporting through HIMS, Google Sheets, and manual records.
Monitor KPIs related to operations, clinical outcomes, and finance. G. EVENT AND COMMUNITY OUTREACH MANAGEMENT
4.21 Event Planning
Organize awareness programs.
Manage promotional and patient engagement events.




Conduct in-house celebratory patient events. H. MONITORING AND AUDITING
4.22 Internal Audits
Conduct pharmacy audits.
Monitor departmental performance.
Ensure compliance with policies. I. TRAINING AND DEVELOPMENT
4.23 Staff Skill Development
Conduct regular training sessions.
Nominate staff for external training.
Evaluate training effectiveness. J. ASSET MANAGEMENT
4.24 Asset Control and Maintenance
Maintain asset inventory.
Ensure preventive maintenance.
Conduct periodic asset audits. K. FINANCIAL MANAGEMENT
4.25 Budget Planning
Develop annual budgets.
Monitor financial performance.
Control operational expenses. 4.26 Billing and Revenue Monitoring
Oversee billing accuracy.
Monitor reimbursement processing.
Ensure timely refunds. 5. KEY PERFORMANCE INDICATORS (KPIs)
Revenue Target Achievement
Patient Satisfaction Scores
OPD to Booking Conversion Ratio
Employee Retention Rate
Compliance Audit Scores
Infection Control Metrics
Inventory Optimization
Equipment Downtime Reduction 6. DECISION MAKING AUTHORITY
Operational workflow decisions
Resource allocation
Staff scheduling
Vendor coordination
Patient service resolution 7. WORKING RELATIONSHIPS
Internal Stakeholders
Medical Directors
IVF Consultants
Embryologists
Nursing Staff
Finance Department
Marketing Team
HR Department External Stakeholders
Referral Doctors
Vendors
Accreditation Bodies
Patients and Families 8. QUALIFICATIONS
Mandatory
MBBS / BDS / BAMS / BHMS / Bachelor’s Degree Preferred
Master’s Degree in Healthcare Administration or MBA Hospital Management 9. EXPERIENCE
Minimum 5 to 6 years in healthcare operations
Experience in fertility or multi-specialty hospital preferred 10. TECHNICAL COMPETENCIES
Hospital Operations Management
Financial Planning
Clinical Coordination
Accreditation Knowledge
Healthcare Regulations Understanding
Medical Documentation Systems
Data Analytics and Reporting 11. BEHAVIOURAL COMPETENCIES
Leadership Excellence
Emotional Intelligence
Conflict Resolution Skills
Strategic Thinking
Decision Making Ability
Patient Centric Mindset
Ethical Conduct 12. LANGUAGE REQUIREMENTS
English
Hindi
Marathi (For Maharashtra)
Regional Language (If applicable) 13. WORKING CONDITIONS
Healthcare Setting
High patient interaction
Requires multi-tasking
May involve extended working hours during emergencies 14. CAREER PROGRESSION
Senior Center Manager
Regional Operations Manager
General Manager – Operations 15. PERFORMANCE REVIEW
Performance will be evaluated based on:
Business Growth
Operational Efficiency
Clinical Coordination
Patient Experience
Staff Engagement
Compliance Score 16. ETHICAL AND LEGAL RESPONSIBILITIES
The Center Manager must ensure:
Ethical medical practices
Confidentiality of patient information
Compliance with legal healthcare regulations
Transparent patient communication 17. RISK MANAGEMENT RESPONSIBILITIES
Identify operational risks
Implement mitigation strategies
Ensure patient safety protocols
Report incidents promptly 18. TECHNOLOGY AND DIGITAL RESPONSIBILITIES
Ensure HIMS utilization
Monitor data accuracy
Implement digital reporting systems
Support telemedicine initiatives 19. CONTINUOUS IMPROVEMENT
The Center Manager must actively participate in:
Process improvement initiatives
Technology adoption
Clinical innovation support
Patient experience enhancement

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📌 Center manager (Pune)
🏢 Progenesis IVF Fertility Center
📍 Pune