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Job Description :

Job Title: Account Manager Delhi Duty Free

Context / Scope

The Account Manager role carries significant responsibility in delivering Diageo s growth plan through exceptional management of India Travel Retail customers and world-class execution of commercial Joint Business Plans.

Delivery of the Annual Operating Plan (AOP) through customers and Brand Ambassadors is central to success. Stakeholder engagement and relationship management are critical drivers. The role is accountable for P&L; performance and market share growth, requiring strong commercial acumen to identify sustainable and profitable share growth levers.

Dimensions

Financial accountability

High market complexity within an ambiguous, multicultural environment

The role requires living the Diageo Leadership Standards daily to manage fast-moving, complex market conditions.

Top Accountabilities

Own and deliver full P&L; performance, including volume (shipments and depletions), NSV, OP, pricing, A&P;, Trade Spend, and margin mix through strong negotiation and long-term value creation.

Lead S&OP; and AOP cycles, confidently engaging senior leadership to articulate business vision.

Drive accurate forecasting across depletions, shipments, stock control, Trade Spend, and A&P; budgets.

Conduct regular distributor performance reviews against agreed commercial scorecards, implementing corrective action plans.

Apply entrepreneurial and creative thinking to over-deliver KPIs and mitigate risks through scenario planning.

Develop and agree Joint Business Plans (JBP) aligned with Diageo 365 essentials for sustainable stakeholder value.

Lead cross-functional collaboration (Finance, Customer Marketing, etc.) to deliver exceptional JBPs.

Build impactful trade plans that enhance consumer experience at point of purchase and grow category share.

Ensure world-class execution at airport level aligned with Diageo Global Brand Standards.

Maintain full compliance with governance, policies, and SOAs.





Build and sustain solid customer relationships, even through challenging negotiations.

Qualifications & Experience Required

5-7 years of client management / Key Account Management experience (FMCG, food & beverage, or cosmetics preferred).

Travel Retail experience preferred.

Strong negotiation experience in complex commercial environments.

Proven ability to develop and implement strategy while driving execution to completion.

Proactive, resilient, and self-motivated; thrives in ambiguity.

Strong attention to detail in both planning and execution.

Ability to inspire and lead cross-functional teams.

Excellent understanding of P&L; management.

Leadership Standards

Win Through Execution

Sets direction independently and takes broad accountability.

Demonstrates high energy and ambition for successful outcomes.

Balances analysis with execution and adapts to new information.

Identifies urgent and important opportunities or risks.

Generates solutions, makes decisions, and takes action.

Shape the Future

Sees the bigger picture from multiple perspectives.

Creates clarity and integrates diverse thinking.

Breaks down complex problems thoroughly.

Encourages new approaches and ways of working.

Inspire Through Purpose

Finds meaning in work and aims to make a difference.

Understands cultural context and its influence.

Demonstrates awareness of impact on others.

Communicates persuasively and effectively.

Adapts influencing style to different audiences.

Invest in Talent

Shows confidence and resilience.

Maintains optimism and recovers quickly from setbacks.

Demonstrates self-awareness and seeks development opportunities.

Actively pursues feedback and growth.

Experience / skills required: (TE)

Flexible Working Statement: Flexibility is key to our success. From part-time and compressed hours to different locations, our people work flexibly in ways to suit them. Talk to us about what flexibility means to you so that you re supported from day one.

Apply on Kit Job: kitjob.in/job/454sol

📌 Account Manager Duty Free (Gurugram)
🏢 Diageo
📍 Gurugram