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Enterprise Account Manager

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? Location: Gurugram | On-site

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? Schedule: US Business Hours · 7:00 PM – 4:00 AM IST

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? Function: Enterprise Customer Success

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? Level: Senior Individual Contributor About Spyne

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Spyne is revolutionizing automotive retail through Generative AI. What began as a focused solution for helping dealers sell cars online has grown into the world's first AI-powered automotive retail ecosystem — transforming how 350,000+ dealers market and sell vehicles across the globe.

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Backed by $16M from Vertex Ventures and Accel, Spyne has achieved 5X revenue growth in 15 months and is targeting 3–4X growth this year. With industry-first AI Image and 360° solutions, Spyne is aggressively expanding across the US and Europe. The Role

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This is not a traditional Customer Success position. We are looking for a Strategic Operator — someone who thinks like a management consultant, executes with founder-level ownership, and drives commercial outcomes like a sales leader.

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As an Enterprise Account Manager, you will own a portfolio of high-value accounts across the US and Europe. You are the single-threaded owner: accountable for adoption, retention, expansion revenue, and account health. Every internal team — Product, AI, Engineering, and Operations — is a resource you orchestrate to deliver measurable success for your customers. Key Responsibilities

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Revenue Ownership & Account Strategy

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Own renewals, upsell targets, and net revenue retention for your account portfolio

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Develop and execute strategic account plans with defined success metrics and ROI frameworks

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Identify whitespace expansion opportunities and lead them to close with commercial rigor

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Maintain accurate revenue forecasting and account health reporting for senior leadership

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Executive Stakeholder Management

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Build trusted advisor relationships with General Managers, VPs, and C-suite executives at US and European dealership groups

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Lead executive business reviews (EBRs) that demonstrate quantifiable business impact

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Navigate complex organizational structures and multi-threaded buying committees

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Complex Problem Resolution

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Diagnose and resolve sophisticated customer challenges — often with ambiguous inputs and tight timelines

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Drive cross-functional alignment across Product, Engineering, and AI teams to deliver customer outcomes

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Translate customer feedback into structured product insights that influence the roadmap

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Customer Advocacy & Lifecycle Management

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Engineer high-satisfaction customer journeys from onboarding through expansion

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Convert satisfied customers into referenceable advocates and case study participants

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Proactively identify churn risk signals and develop mitigation strategies Candidate Profile

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Experience

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3–6 years in enterprise customer-facing roles: SaaS Customer Success, Strategic Account Management, Management Consulting, or Pre-Sales

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Demonstrated track record of managing and growing a portfolio of enterprise accounts

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Prior exposure to US or European markets is a strong advantage

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Experience in automotive, retail technology,



or AI/ML platforms is a plus

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Education

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Tier-1 / Tier-2 Engineering or MBA background preferred (IITs, BITS, NSIT, IIMs, ISB, MDI, NMIMS, or equivalent)

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Skills & Attributes

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Strong commercial acumen — you understand unit economics, ARR drivers, and account profitability

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Executive presence with polished verbal and written communication; comfortable navigating CXO conversations

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Structured problem-solver: you break ambiguous situations into hypotheses and drive to resolution

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High operational velocity — you prioritize ruthlessly and move quick without sacrificing quality

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Collaborative by nature; skilled at aligning cross-functional teams without direct authority

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Willingness and discipline to work US business hours (7:00 PM – 4:00 AM IST) consistently About the Schedule

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Customer obsession at Spyne is not a value statement — it is an operational commitment. Our customers operate during US business hours, so our Enterprise Account Management team does too.

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Our Gurugram office runs a fully active US-hours shift: well-staffed, collaborative, and energized. You will be working alongside peers who share the same schedule, with strong operational support from leadership throughout the night. Why Spyne

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Hypergrowth trajectory: 5X revenue in 15 months; targeting 3–4X this year

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High-impact, high-ownership role with direct influence on company revenue outcomes

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Competitive base salary, performance-based incentives, and equity participation

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Flat, meritocratic culture — autonomy and accountability over hierarchy and politics

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Premium tooling and hardware: you choose your machine and tools

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Young, high-ca

Apply on Kit Job: kitjob.in/job/45lbzi

📌 Enterprise Account Manager (Gurugram)
🏢 Spyne
📍 Gurugram