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- *Company Description**
- *Bosch Global Software Technologies Private Limited** is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
- *Job Description**
- *Roles & Responsibilities:**
- *Role Summary**

nThe Engagement Manager & Account Manager is accountable for **end-to-end ownership of customer engagement**, encompassing **account management, service delivery, and project/program execution** across **Managed Services (Infrastructure SAP)** and **development initiatives**.n

The role demands **robust customer-facing leadership**, with the ability to engage **CXOs including the CEO**, translate business objectives into executable IT outcomes, and ensure predictable delivery, service stability, and financial performance. Prior **program or project management experience** and **mandatory hands-on exposure to either Infrastructure or SAP landscapes** are essential.

n

- *Qualifications**
- *Educational qualification:**




- Bachelor’s degree in Engineering / MCA / MBA.
- PMP / PRINCE2 / Agile certification preferred.
- ITIL certification is an advantage
- *Experience :**

n15-18 yearsn
- *Mandatory Experience**
- Prior experience as **Program Manager / Project Manager** in enterprise IT environments.
- **Mandatory domain background in either Infrastructure or SAP** (one is compulsory).
- Strong experience managing **Managed Services (Infra and/or AMS)** alongside projects.
- Proven ability to manage **senior customer stakeholders, including CXOs and CEOs**.
- *Functional & Technical Skills**
- Strong understanding of **Manufacturing business processes (mandatory)**, with working knowledge of Purchasing, Sales, and Finance.
- Expertise in **SDLC, ITIL-based service management, Agile/Hybrid delivery models**.
- Strong financial acumen with experience in **budgeting, forecasting, and P&L; management**.
- Excellent communication, negotiation, and conflict-resolution skills.
- *Preferred Skills :**
- *Additional Information**
- *Key Responsibilities**
- *Account & Engagement Management**
- Own the **overall customer relationship** as the single point of accountability for IT delivery and operations.
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Apply on Kit Job: kitjob.in/job/45orml

📌 BGSW_2026_IT_Manager (Pune)
🏢 Bosch
📍 Pune