Senior Engineer - Monitoring Tools, Event Monitoring (India)

03 Apr

HCLTech

India

03 Apr

HCLTech

India

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Senior Engineer - Monitoring Tools, Event Monitoring

India

Job Description

Senior Engineer - Monitoring Tools, Event Monitoring

Lucknow, Uttar Pradesh

Job Summary

Provides first-level monitoring and operational triage to ensure timely detection and routing of issues impacting critical business and clinical services.

Key Responsibilities

Monitor alerts and events across in-scope platforms; validate alerts and distinguish true incidents from noise; log, classify, and route incidents in ITSM; perform initial triage using approved runbooks; escalate to resolver teams per priority and escalation matrix; maintain accurate ticket updates and handoffs.

Skill Requirements

Experience with monitoring/event management tools; strong ITSM fundamentals; ability to follow SOPs and runbooks; clear written and verbal communication; prior experience supporting Life Sciences or Healthcare environments is preferred.

Other Requirements

NA

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

23 Benefits At HCLTech,

we believe in empowering our employees with comprehensive perks that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.

Copyright © 2025 HCL Technologies Limited

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📌 Senior Engineer - Monitoring Tools, Event Monitoring (India)
🏢 HCLTech
📍 India