The ideal candidate is adaptable, well-organized, has a significant background in providing excellent customer service, feels comfortable mediating conflict resolution, and is willing/wanting to grow! This individual must also enjoy working with people, and helping to ensure our patients are receiving timely, quality care. In addition, the ideal candidate will have effective communication skills, listening included the ability to establish long-term interpersonal skilled relationships with staff and patients.
Responsibilities
Handling patient inquiries via phone
Schedule appointments: Book, cancel, and reschedule appointments for services based on patient requests and physician schedules.
Verify information: Collect and verify patient demographic, insurance, and other vital information for registration
Document interactions: Accurately record patient calls, inquiries, and appointment details in EPIC
Follow protocols: Adhere to all established call center protocols, Patient specific guidelines,
and regulations to protect patient confidentiality.
Screen calls: Identify emergencies or urgent requests and route them to the appropriate team member or department.
Provide basic information: Offer basic medical information and directions as appropriate, under the guidance of healthcare professionals.
Enter Refill request for medications
Enter AMB Orders
Communication: Robust verbal and written communication, with an emphasis on empathy, professionalism, and patience.
Adaptability: Ability to work in a rapid-paced environment and adapt to changing procedures. o Healthcare knowledge: Familiarity with medical terminology and basic healthcare processes is beneficial.
Preferred:
Outpatient practice experience
Experience with Multispecialty practice
Proficiency in EPIC EMR
Schedule: Monday Friday | 8am to 5pm(PST)