Apply on Kit Job: kitjob.in/job/4633gg

Confidential company simplifies the study abroad application process by connecting international students, international student advisors, and educational institutions on one personalized platform. For more than a decade, Confidential company's team members have been dedicated to breaking down barriers to international education, while thriving at a company that invests in their career growth. Our six core values guide us in our mission to educate the world, and are the foundation of our company culture. As an organization built on diversity, our team members are representative of the students we support.The Prospect:As a Service Account Manager, you will be responsible for managing a portfolio of 20-30 Platinum (Tier 4) Recruitment Partners (RPs), providing them with end-to-end service and support. As a single point of contact for your accounts’ customer service needs, your goal is to provide timely and impactful resolutions of escalated issues while fostering a positive business relationship. You will do this through proactive account and application level analysis,



and by educating your accounts on how best to leverage Confidential company products and services. You will also use your close relationship with key accounts to serve as a voice for our customers, providing regular feedback and contributing to strategic discussions that impact our business.What you will be doing everyday:Customer Relationship ManagementBe a single point of contact with the assigned RPs, providing dedicated, real-time support through their preferred channel(s) (i.e., email, WhatsApp, phone, live chat, etc.).Help to grow your accounts’ business with Confidential company by establishing a trusted relationship.Work closely with your accounts and foster regular engagement via weekly/bi-weekly calls, reports, and updates.Conduct monthly governance meetings with RPs to review performance and address concerns.Proactive Support and EngagementProvide your RPs with proactive, outbound service by actively monitoring their applic

Apply on Kit Job: kitjob.in/job/4633gg

📌 Service Account Manager (Gurugram)
🏢 Important Company of the Sector
📍 Gurugram