Apply on Kit Job: kitjob.in/job/463cif

We are seeking a talented individual to join our Insurance Operations team at MMA (Marsh McLennan Agency), a Marsh business. This role will be based in Gurugram. This is a hybrid role that has a requirement of working at least three days a week in the office.

n

Senior Manager – Insurance Operations (Grade E)

n

We’re seeking a Senior Manager – Insurance Operations who is ready to work with complex & diverse insurance work. This person will be provided with Business Overview/Insights, Team dynamics & Operating Model, Roles & Responsibilities for each level, Expectations of various stakeholders to make you successful in this role. They must coordinate with key stakeholders across business and functions to determine development needs of various stakeholder groups, develops, and ensures training is crafted for the right audience at the right time, through the right channel, in a consistent and engaging format. They should ensures a new joiner/colleague is well equipped to understand the process nuances and in turn enabling a smooth transition of the colleague into the process i.e. plays a key role in evolution of a colleague in terms of pre-process functionalities

n

We will count on you to:

n

We’re seeking for an individual who is ready to

n

- Assist the onshore broking team in all aspects of client service, including client contact, administration, technical support and business development
- Ensure the accurate, effective and timely production of all clients, insurer and policy related documentation across the insurance life cycle
- Manage team performance and servicing challenges by liaising with the onshore leaders

Key Accountabilities n

Account Management

n





- Assist the onshore broking team with the development, implementation and management of risk management and insurance programs which accurately address client needs
- Assist the onshore broking team with the development and maintenance of effective long-term relationships with key client decision makers through regular meetings and liaison
- Work with the onshore broking team to gain an understanding of the client's business, risk management and insurance needs
- Independently manage the assigned book of business including all aspects of client service for mid-tier clients
- Implement renewal and broking strategies in accordance with instructions received from the onshore broking team
- Actively assist the onshore broking teams with the development of additional business from their existing portfolios and with the acquisition of new business.
- Assist the onshore broking teams with the implementation of appropriate account retention and defence strategies
- Assist the onshore broking and claims teams with the negotiation of equitable claim settlements on behalf of clients
- Develop and maintain an understanding of new technologies and capabilities of the Company
- Participation in client/insurer meetings as required
- Stick to the turnaround time for allocated tasks and maintain the quality standards

Administration & Technicaln





- Consistently use the required IT Applications to maintain compliance, accuracy and workload, contributing to resource allocation and process improvement
- Address service challenges through close collaboration with BCS (Operations & Tech) and support teams
- Ensure the timely and accurate production/processing of client transactions including but not limited to:

- Premium and adjustment calculations
- Information and documentation for Pre-Renewal and Broking meetings
- Bespoke renewal reports and insurance manuals
- Certificates of currency

- Manage team performance, escalations, and team trainings by liaising with the onshore leaders
- Ensure the smooth functioning of transition of work between the broking business and the operations team. This includes providing accurate and timely information to operations and confirming the quality of the outputs returned to the broking team.
- Support effective working relationships with clients and insurers as required
- Foster relationships with Sales and Account Management leaders
- Ensure that accurate up to date records on all clients are always maintained
- Review workflows, processes and participate in company-wide initiatives
- Possess a thorough understanding of all major classes of insurance which the Company offers to its clients
- Possess a thorough working knowledge of all aspects of the Insurance (Agents & Brokers) Act, Insurance Contracts Act, Fire Services Levy, Stamp Duties, Worker's Compensation and other relevant legislation
- Acquire and maintain an awareness of the client's business and insurance needs, noting all briefing informat

Apply on Kit Job: kitjob.in/job/463cif

📌 Senior Manager - Insurance Operations (Gurugram)
🏢 Marsh
📍 Gurugram