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Finance Systems Analyst Job LocationsIN-BangalorePosted Date2 days ago(02/04/2026 07:38)Job ID2026-5969# of Openings2CategoryInformation TechnologyBanding3 Job Purpose Job Purpose

The Finance Systems Analyst is responsible for supporting, maintaining, and improving the organization's finance systems landscape, including legacy platforms such as Microsoft Great Plains, Concur, and Microsoft Navision, as well as the Group's strategic finance system, Microsoft Dynamics 365 Finance & Operations (D365 F&O;).
The purpose of this role is to ensure that all finance systems operate effectively, financial data remains accurate and reliable, and Finance users receive timely, high‑quality support. The role provides helpdesk support, responding to incidents and service requests promptly and professionally to minimise disruption to business operations.
Acting as a key link between Finance, IT, and external vendors, the Finance Systems Analyst delivers functional support, enhances financial processes, ensures robust system controls, and contributes to the organization's transition from legacy systems to D365 F&O.;
About Product and Technology

Product & Technology plays a pivotal role in aligning the organization with its strategic objectives and enhancing shareholder value. Product & Technology is responsible for establishing unified standards and governance practices throughout the company. Additionally, we oversee the development and maintenance of core applications essential for the seamless operation of various functions across the organization. We are committed to driving and executing future roadmaps that are in line with the overall strategic direction of RWS.

With a global reach, Product & Technology provides support services to over 7500 end users worldwide. We take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, With a dedicated team of over 500 staff, Product & Technology ensures a robust presence across all regions, enabling efficient and effective support to our global operations.
Job Overview
Key Responsibilities

Systems Support & Maintenance
Support and maintain all finance systems, including Microsoft Great Plains, Concur, Microsoft Navision, and Microsoft Dynamics 365 Finance & Operations (D365 F&O;).
Provide first‑line and second‑line helpdesk support, ensuring all incidents and service requests are logged, prioritised, and resolved in a timely manner.
Create new user accounts across finance applications and maintain user lifecycle tasks (new starters, movers, leavers).
Amend and review user security access and permissions, ensuring compliance with financial controls.
Monitor integrations, data flows, and system health to ensure ongoing stability and data integrity.
User Support, Training & Documentation
Provide functional support to Finance and operational users, answering questions related to system processes and resolving usage issues.
Deliver user training and guidance on finance processes and system functionality to ensure effective system adoption.
Write and maintain high‑quality user training notes, manuals,



and process documentation.
Attend relevant workshops, system demonstrations, and training sessions to maintain up‑to‑date knowledge.
Assist the wider Finance Systems team with general administrative tasks related to system configuration, documentation, and support.
Incident Management & Service Delivery
Respond to support desk tickets quickly and professionally, ensuring consistent communication with end users.
Escalate complex issues to senior team members or external vendors where appropriate.
Perform root‑cause analysis and contribute to implementing long‑term solutions to recurring problems.
Maintain accurate records of incidents, resolutions, and system changes.
Change, Enhancements & Projects
Assist with system upgrades, patches, enhancements, and testing activities across all finance systems.
Support ongoing finance transformation initiatives, particularly the transition from legacy systems into D365 F&O.;
Participate in system configuration, data migration, workflow updates, and user acceptance testing (UAT).
Process Improvement & Controls
Identify opportunities for system and process improvements, contributing actively to continuous improvement initiatives.
Ensure financial controls, approval workflows, and segregation-of-duties principles are correctly implemented and maintained.
Document system configurations, updates, and functional procedures to maintain strong governance and audit readiness.
Reporting & Data Quality
Support reporting activities, including assisting with data extraction, validation, and troubleshooting financial data issues.
Ensure consistent data standards and accuracy across both legacy systems and D365 F&O.;
Collaborate with Finance teams to resolve data discrepancies and improve reliability of system-generated reports
Skills & Experience

5+ years' experience working with Finance System applications in a support, systems, or analyst capacity.
Strong experience working in a finance environment, with a solid understanding of finance functions and end‑to‑end processes (e.g., AP, AR, GL, Procurement).
2+ years' experience working with Microsoft Dynamics 365 Finance & Operations (D365 F&O;), including navigation, financial modules, workflows, and security roles.
MS Office skills, with strong proficiency in Microsoft Excel (pivot tables, lookups, data manipulation).
Experience working with SQL and relational databases (minimum 2+ years) for data extraction, troubleshooting, or basic queries.
Demonstrated experience supporting users, resolving incidents, and managing helpdesk/service requests.
Ability to work effectively with cross‑functional teams, including Finance, IT, vendors, and operational stakeholders.
Strong organisational skills with the ability to manage multiple tasks and priorities.
Clear and confident communicator-able to explain technical concepts to non‑technical users.
High attention to detail with a thorough and methodical approach to problem solving.
Delivery‑focused, with a proactive mindset and a commitment to meeting deadlines.
Ability to prioritise tasks based on urgency and importance,



maintaining service quality under pressure.
Willingness to learn new skills, explore current ideas, and adopt new technologies.
Desirable Experience
Exposure to or experience with Microsoft Dynamics GP (Great Plains).
Experience using or supporting SAP Concur (expenses, invoice management).
Experience with Microsoft Navision (NAV) or other legacy ERP systems.
Experience participating in system upgrades, enhancements, UAT, or finance transformation projects.
Key Responsibilities Supporting and maintaining the finance systems
Supporting users and providing training around processes and systems
Dealing with support desk tickets in a timely manner
Creating user accounts for new starters across applications
Amending security access for existing users
Writing training notes for users
Assisting the team with general administrative tasks
Contribute to continuous improvement initiatives
Attending workshops and training for MS D365 where applicable
Escalate issues to senior members of the team where appropriate
Skills & Experience Extensive experience using/working with Finance System applications
Experience working in a finance environment & understanding of finance functions & processes
Ideally some experience of SQL and databases
Great Plains & MS D365 experience is desirable but not essential
MS Office skills, especially MS Excel
Life at RWS Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you'll love life at RWS.
Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.
In return, we expect all our people to live by the values that unite us: to partner , putting clients fist and winning together , to pioneer , innovating fearlessly and leading with vision and courage, to progress , aiming high and growing through actions and to deliver , owning the outcome and building trust with our colleagues and clients.
RWS embraces DEI and promotes equal chance, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment prospect for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.
RWS Values
Get the 3Ps right - Partner, Pioneer, Progress - and we´ll Deliver together as RWS.
Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.
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Apply on Kit Job: kitjob.in/job/464598

📌 Finance Systems Analyst (Bengaluru)
🏢 RWS
📍 Bengaluru