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Position Description:Company Profile:Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.Com.Job Title: Major Incident Manager (24/7 Shift Coverage)Must Skills: -. MIM AIMExperience: 5+ Years Category: Software Development/ EngineeringLocation: ALL CGIPosition ID: J0326-0196Employment Type: Full TimeEducation Qualification Any Engineering background or and MCA / Any Graduation – Full Time only Responsibilities: Within the Group's "Global Transverse Operations" platform, we are seeking a proactive and experienced Major Incident Manager to join our dynamic IT Operations team. This role is critical in ensuring the rapid resolution of high-impact incidents and minimizing disruption to business operations. The successful candidate will work in a rotating shift pattern to provide 24/7 coverage, ensuring continuous support and leadership during major incidents The MIM AIM is integrated into a team of 7 people whose goal is to anticipate, manage and ensure the elimination of major and cross-functional problems in the Group's IT production.



The MIM AIM will be responsible for managing major incidents worldwide. This involves: . Lead the response to major incidents, ensuring timely resolution and effective communication across stakeholders.. Coordinate with technical teams, vendors, and business units to drive incident resolution.. Provide clear, concise, and timely updates to senior leadership and impacted stakeholders.. Facilitate post-incident reviews and ensure follow-up actions are tracked.. Work in shift mode to ensure 24/7 coverage (on call the weekend). Escalation point for any issues related to Major incidents. Monitor key performance indicators (KPIs) to ensure performance standards are met and exceeded.. Participate in continuous improvement in the team. Accountable of Major Incidents Qualifications:. Qualified level in English. Bachelor's degree in information technology, or a related field, or equivalent experience.. Proven experience (5+ years) in management of IT Incidents.. Proven experience (2+ years) in a Major Incident Manager role. Strong understanding of ITIL processes, especially Incident and Problem Management.. ITIL certification is desirable. Excellent interpersonal and communication skills, with the ability to build relationships across various teams and stakeholders.. Excellent coordination, and leadership skills.. The ability to manage multiple priorities, meet deadlines,



and handle complex issues.. Familiarity with customer support tools and systems (e.G., ServiceNow, Zendesk, Jira). Preferred Skills: . Previous experience working with cross-functional teams to deliver service enhancements.. Knowledge of AGILE and/or LEAN is a plus. Knowledge of IT infrastructure technologies Benefits:. Professional development and training opportunities.. A collaborative and inclusive work culture.. Exposure to a wide range of technologies and business areas.Your future duties and responsibilities:#LI-DK6Skills:Incident ManagementAgile Business AnalysisServiceNowWhat you can expect from us:Together, as owners, let’s turn meaningful insights into action.Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.

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📌 Incident Manager (Pune)
🏢 cgi france
📍 Pune