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Job Title: Service Delivery Head
Location: Pune
Experience: 15 + Years
Domain: Cards & Payments( Mandatory)
Technical skills required: Java, PL/SQL, Unix, Linux, Shell scripting.
NP: Immediate to 30 days

Overview:

Responsible for end-to-end service delivery across key functions including IT Operations, Application Support, Infrastructure & Network, Information Security & Risk Control, Back-office Operations, and Projects for the India delivery center.

Key Responsibilities:

Lead and manage RUN IT teams to ensure service performance, availability, and reliability.
Collaborate with global teams for IT operations and application support in a matrix setup.
Implement SLA/outcome-based delivery models for internal and external customers.
Continuously enhance delivery frameworks and operational efficiency.
Build and develop a capability for application support.
Define and monitor SLA frameworks and performance KPIs.




Oversee infrastructure adequacy, service quality, and customer satisfaction.
Manage hiring, training, and growth opportunities of team members to ensure high performance and cross-skilling.

Profile Requirements:
15+ years of experience in IT Operations, Payment Services, or related functions.
Strong leadership, people management, and cross-functional collaboration skills.
Experience in managing service delivery and operational excellence within global teams.

. Skillset Required: Cco, Customer Satisfaction, Anticipation, Clo, Cro, Vat, Erp, Ned, Information Security, Visio, Business Skill, Performance Management, Interpersonal Skill, Compliance, Leadership, Strategic Thinking, Hiring, Itil, Supervision, Supervising, Interpersonal Skills

Apply on Kit Job: kitjob.in/job/4653p0

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