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This job is with RWS, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Finance Systems Analyst Job LocationsIN-BangalorePosted Date14 hours ago(02/04/ :38)Job ID # of Openings2CategoryInformation TechnologyBanding3 Job Purpose Job PurposeThe Finance Systems Analyst is responsible for supporting, maintaining, and improving the organization's finance systems landscape, including legacy platforms such as Microsoft Outstanding Plains, Concur, and Microsoft Navision, as well as the Group's strategic finance system, Microsoft Dynamics 365 Finance & Operations (D365 F&O;).The purpose of this role is to ensure that all finance systems operate effectively, financial data remains accurate and reliable, and Finance users receive timely, high‑quality support. The role provides helpdesk support, responding to incidents and service requests promptly and professionally to minimise disruption to business operations.Acting as a key link between Finance, IT, and external vendors, the Finance Systems Analyst delivers functional support, enhances financial processes, ensures robust system controls, and contributes to the organization's transition from legacy systems to D365 F&O.About; Product and TechnologyProduct & Technology plays a pivotal role in aligning the organization with its strategic objectives and enhancing shareholder value. Product & Technology is responsible for establishing unified standards and governance practices throughout the company. Additionally, we oversee the development and maintenance of core applications essential for the seamless operation of various functions across the organization.



We are committed to driving and executing future roadmaps that are in line with the overall strategic direction of RWS.With a global reach, Product & Technology provides support services to over 7500 end users worldwide. We take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, With a dedicated team of over 500 staff, Product & Technology ensures a strong presence across all regions, enabling efficient and effective support to our global operations.Job OverviewKey ResponsibilitiesSystems Support & MaintenanceSupport and maintain all finance systems, including Microsoft Great Plains, Concur, Microsoft Navision, and Microsoft Dynamics 365 Finance & Operations (D365 F&O;).Provide first‑line and second‑line helpdesk support, ensuring all incidents and service requests are logged, prioritised, and resolved in a timely manner.Create new user accounts across finance applications and maintain user lifecycle tasks (new starters, movers, leavers).Amend and review user security access and permissions, ensuring compliance with financial controls.Monitor integrations, data flows, and system health to ensure ongoing stability and data integrity.User Support,



Training & DocumentationProvide functional support to Finance and operational users, answering questions related to system processes and resolving usage issues.Deliver user training and guidance on finance processes and system functionality to ensure effective system adoption.Write and maintain high‑quality user training notes, manuals, and process documentation.Attend relevant workshops, system demonstrations, and training sessions to maintain up‑to‑date knowledge.Assist the wider Finance Systems team with general administrative tasks related to system configuration, documentation, and support.Incident Management & Service DeliveryRespond to support desk tickets quickly and professionally, ensuring consistent communication with end users.Escalate complex issues to senior team members or external vendors where appropriate.Perform root‑cause analysis and contribute to implementing long‑term solutions to recurring problems.Maintain accurate records of incidents, resolutions, and system changes.Change, Enhancements & ProjectsAssist with system upgrades, patches, enhancements, and testing activities across all finance systems.Support ongoing finance transformation initiatives, particularly the transition from legacy systems into D365 F&O.Participate; in system configuration, data migration, workflow updates, and user acceptance testing (UAT).Process Improvement & ControlsIdentify opportunities for system and process improvements, contributing actively to continuous improvement initiatives.Ensure financial controls, approval workflows, and segregation-of-duties principles are correctly implemented and maintained.Document system configurations, updates, and functional procedures to maintain strong governance and audit readiness.Rep

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📌 Finance Systems Analyst (Bengaluru)
🏢 Important Business
📍 Bengaluru