Apply on Kit Job: kitjob.in/job/46j27q

Amply ensures store operations excellence for retail/restaurant chains - by automating their daily tasks, audits, VM executions, communications, KPI reporting, more

To accelerate our growth, we're looking for a proactive, patient & customer-first CSM (Customer Success Manager) to help retail/QSR brands successfully adopt Amply, scale usage across teams, and drive long-term retention.

You'll own post-sales success—onboarding, training, adoption, and account growth—working closely with customers, founders, product, and sales, with room to experiment and iterate fast.

Specs

Role: CSM
Customer onboarding, training, adoption, retention, expansion
Direct role with the founders
Location: Gurugram (in-office, not remote)

What You'll Do (Responsibilities)

Onboard new customers and help them go live smoothly on Amply
Run product trainings for admin teams, store teams, and field teams
Help customers digitize their SOPs, audits, checklists, and workflows inside Amply
Drive product adoption across accounts and ensure regular usage




Act as the main point of contact for customers post-sale
Coordinate with product/tech teams to solve customer issues and close gaps fast
Spot upsell/expansion opportunities across teams, modules, or use cases
Build strong relationships with ops leaders and help make Amply a long-term system for them

What You'll Bring (Requirements)

Ability to manage customer relationships and learn new software on the go
1 yr+ in Customer Success / Account Management / Onboarding / Implementation (SaaS preferred)
Sharp speaking and writing skills
Robust ownership and follow-through
Patience & persistence
High ENERGY

What You'll Get (+ Incentives)

Opportunity to shape the customer success engine for our sales team
Learn how we built 0 -> 1 and help scale 1 -> 100
Ownership of onboarding, training, adoption, and expansion playbooks
Direct exposure to enterprise customers, founders & product decisions
Competitive base + variable tied to retention / expans

Apply on Kit Job: kitjob.in/job/46j27q

📌 Customer Success Manager (Gurugram)
🏢 Important Company of the Sector
📍 Gurugram