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We help the world run better

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At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

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Role Summary

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As a Solution Customer Success Manager (SCSM) you will act as a trusted advisor a for customers adopting SAP Finance and Spend Management solutions. You will own the post-sales customer success lifecycle, while also bringing domain and solution expertise to accelerate value realization, drive adoption, mitigate risk, and identify expansion opportunities.

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What you"ll do:

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Customer Success & Value Realization

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- Build and maintain trusted executive relationships with CFOs, Finance leaders.
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- Understand customer business objectives, success criteria, and desired outcomes
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- Drive adoption, consumption, and value realization Finance and Spend Management solutions.
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- Align customers to the SAP Customer Value Journey, ensuring continuous progress from adoption to optimization.
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- Manage escalations, de-escalate critical situations, and apply risk mitigation strategies during complex implementations or transformations.
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nCommercial Growth & Account Strategyn

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- Own and drive renewals, retention, and churn mitigation for assigned customers.
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- Identify and qualify expansion, up-sell, and cross-sell opportunities in collaboration with sales and account teams.
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- Contribute to account planning, governance, and long-term customer strategy.
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nEnablement, Collaboration & Ecosystemn

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- Drive internal and external enablement activities
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- Collaborate with SAP partners to support joint go-to-market (GTM) initiatives and customer success outcomes.
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- Work closely with regional and global SAP teams to leverage best practices and innovation across the portfolio.
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- Coordinate SAP and partner resources to ensure successful delivery of finance and procurement transformations.
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Skills & Competenciesn

Professional & Customer Skills

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- Strong business acumen and executive presence
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- Relationship-driven mindset with excellent communication and influencing skills
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- Complex problem-solving and objection-handling capabilities
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- Customer-centric approach with focus on outcomes and value
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nSolution & Technology Skillsn

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- Deep understanding of SAP Finance Solutions, with expertise in at least one of the following: n
- Planning & Consolidation (SAC Planning, Group Reporting)
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- Treasury & Cash Management
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- Billing, Revenue & Innovation Management (BRIM)
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- Global Trade & Tax
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- Governance, Risk & Compliance (GRC)
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- Robust knowledge of SAP S/4HANA Finance, SAP Cloud Suite, SaaS delivery models, and Cloud ERP
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- Ability to articulate solution value, differentiation, and industry proof points
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What you"ll bring:n

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- 8+ years of experience with cloud software solutions and delivery models in finance and/or spend management
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- 10+ years overall experience in roles such as Customer Success, Solution Advisory, Pre-Sales, Consulting, Sales, or Product Management
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- Hands-on consulting or implementation experience is a strong advantage
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- Experience working in a large, multi-national software/technology organization preferred
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- Bachelor’s degree required
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- MBA, Master’s in Finance, or Chartered Accountant (CA) preferred
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Additional Informationn

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- Ability to work effectively in a complex, matrixed, and virtual environment
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- Willingness to travel 20–30% as required
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nLocation- Mumbai/Gurgaon/Bangaloren

#SAPInternalT4

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#SAPInternalT3

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Bring out your best

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SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originall

Apply on Kit Job: kitjob.in/job/46r2mm

📌 Solution Customer Success Manager-Finance (Gurugram)
🏢 SAP
📍 Gurugram