Apply on Kit Job: kitjob.in/job/46x2of
Job Description
Work Location Options:
Hybrid
At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service
Business Assurance Team: E2E Journey Testing
The Business Assurance E2E Journey Testing team is a specialized function within Servicing Product & Experiences (SP&E;) that provides independent end-to-end journey testing across Banking, U.S. Consumer, and ICS. The team partners closely with product and technology teams to validate complex, cross-platform customer and servicing journeys after platform-level UAT has been completed.
Business Assurance delivers journey-level quality validation to provide enterprise risk visibility and confidence in customer experience readiness. Journey testing is a value-added quality activity that complements, but does not replace, platform UAT and is executed once individual platforms within a journey have completed their testing.
The team drives consistency and efficiency through standardized testing approaches, execution-focused automation, in-house tools, and Managed Test Plastics (MTPs) to support realistic, end-to-end testing scenarios.
Role Summary: E2E Journey Test Lead
The E2E Journey Test Lead is a hands-on testing lead responsible for planning, coordinating, and executing end-to-end journey validation across multiple platforms and teams. This role sits at the intersection of quality, product, and delivery, providing an enterprise view of how customer journeys perform once all underlying platforms have completed UAT.
On a day-to-day basis, the Test Lead partners with Product Owners and Managers to understand journey scope and acceptance criteria, develops journey-level test approaches, executes testing, and provides transparent visibility into defects, risks, and readiness concerns. While the role does not own test data setup or environment provisioning, the Test Lead actively monitors readiness inputs, escalates issues, and adjusts execution plans to manage timeline impacts.
This is an individual contributor role that balances leadership and execution. The Test Lead is expected to work independently, collaborate with other Test Leads when journeys are complex, and clearly communicate quality risks and findings without having authority to block releases.
How will you make an impact in this role?
Provide independent,
end-to-end quality validation for complex customer and servicing journeys
Bring clarity to ambiguity by translating journey scope and acceptance criteria into executable test approaches
Surface cross-platform risks, dependencies, and gaps that may not be visible at the platform level
Support delivery teams by proactively identifying readiness issues that could delay testing timelines
Influence outcomes through clear communication, data, and professional judgment
Balance speed and quality by executing efficiently while maintaining testing standards
Continuously improve testing approaches based on learnings across journeys and releases
Responsibilities include:
Leading and executing end-to-end journey testing activities, including:
Reviewing engagement details, journey scope, and acceptance criteria to determine testing approach
Developing journey-level test approaches, assumptions, and execution plans aligned with Agile and SDLC delivery models
Writing, executing, and maintaining end-to-end test conditions and test scripts across front-end and back-end systems
Coordinating with business and technology partners to monitor test readiness inputs, including test data availability and environment stability
Proactively identifying and communicating risks or delays related to readiness, scope changes, or dependencies
Identifying opportunities where execution-focused automation can reduce manual testing effort and partnering with automation teams to enable execution
Documenting, tracking, and retesting defects in partnership with designated business and technology contacts
Providing regular status updates, defect reporting, and risk visibility throughout the testing lifecycle
Completing required test documentation, reporting, and final validation summaries within agreed timelines
Minimum Qualifications
Hands-on experience in testing or quality assurance within Agile and SDLC delivery environments
Strong understanding of end-to-end customer or operational journeys across multiple systems
Ability to manage multiple testing efforts simultaneously while meeting delivery timelines
Robust problem-solving skills with the ability to assess risk and make sound recommendations
Comfort working across teams without direct authority and influencing through communication
Robust written and verbal communication skills
Proficiency in Microsoft Office applications (Excel, PowerPoint, Word)
Demonstrated attention to detail and commitment to quality
Passion for improving customer and servicing experience
Preferred Qualifications
Experience supporting Banking, U.S. Consumer, or ICS journeys
Working knowledge of Agile frameworks such as SAFe or Scrum and Product Owner practices
Solid understanding of User Acceptance Testing (UAT) within the SDLC
Familiarity with testing standards or certifications (e.g., ISTQB)
Experience communicating testing outcomes, risks, and insights to product leaders
Hands-on experience with tools such as CA Agile Central (Rally), JIRA, or similar work management systems
Ability to document and interpret end-to-end journey or process flows
Strong analytical skills to support data-driven discussions
We back you with advantages that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal chance employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Other Jobs You May Be Interested In
Manager-Digital Product Management
Gurugram, Haryana, India
Senior Associate-Digital Product Management
Gurugram, Haryana, India
Rep-Quality (Japanese N3)
Mexico City, Mexico City, Mexico
Associate - Digital Product Management - Scrum Master
Gurugram, Haryana, India
Associate-Digital Product Management
Gurugram, Haryana, India
Associate - Digital Product Management
Gurugram, Haryana, India
Manager-Compliance Quality Assurance
Kuala Lumpur, SGR, Malaysia
Associate-Digital Product Management
Gurugram, Haryana, India
Senior Analyst Global Business Enablement
Gurugram, Haryana, India
Slide 1 of 3When you become part of our Talent Community, well keep you posted about future job opportunities that you may be a match for, as well as career-related events.
Apply on Kit Job: kitjob.in/job/46x2of
📌 Assocoate-Digital Product Management (Gurugram)
🏢 Amex
📍 Gurugram