Apply on Kit Job: kitjob.in/job/46u01g

Aegis Talent Solutions | Remote (India-Based) | Immediate Joiner Required

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We are looking for IMMEDIATE JOINERS only. Candidates must be able to join within 1 week of selection.

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Work Hours: 6:30 PM – 3:30 AM IST (9:00 AM – 6:00 PM EST)

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Days: Monday to Friday (Saturday & Sunday Off)

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Location: Remote - Work from Home

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About the Role

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We are hiring an IT Support Assistant to assist our US-based IT team remotely. The ideal candidate will provide day-to-day technical support to end users, helping them resolve hardware, software, network, and application issues. This is a support role working directly under a Senior IT Technician, assisting with tasks primarily involving Windows 11, Microsoft Office 365, Zoom, and Google Workspace.

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Key Responsibilties

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End-User Support

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- Provide remote support for desktops and laptops including setup, configuration, and basic troubleshooting
- Assist end users with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
- Support users with Zoom issues - connectivity, audio/video, phone calls, and integrations
- Provide technical assistance for Google Workspace (Gmail, Drive, Docs, Sheets)
- Handle user account tasks such as password resets and access requests

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Hardware & Software Support

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- Assist in diagnosing basic hardware issues - laptops, monitors, printers, peripherals
- Help install and configure approved software applications
- Support IT asset tracking and documentation

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Networking Support

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- Help troubleshoot basic network issues - Wi-Fi, VPN access, IP conflicts




- Assist with network printer setup and shared drive configuration

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Operational & Documentation

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- Document resolutions, procedures, and common troubleshooting steps
- Escalate complex issues to the senior technician or specialized teams
- Support deployment projects such as PC refresh, software rollouts, and patching

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Required Skills & Qualifications

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- 1–3 years of experience in desktop support or technical support
- Must have prior experience working with a US or international client - candidates without US/international client exposure will not be considered
- Strong knowledge of Windows 11 administration and troubleshooting
- Proficiency with Microsoft Office and Microsoft 365 environments
- Familiarity with Zoom and Google Workspace support
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi)
- Excellent communication skills in English (spoken and written)
- Strong customer service and problem-solving mindset
- Ability to work independently, manage multiple tasks, and thrive in a fast-paced environment

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Mandatory Requirements

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- Immediate joiner – must be available to join within 1 week
- Own laptop in positive working condition
- Stable personal Wi-Fi/broadband connection
- Salary slips from previous employer(s) will be required during the hiring process
- Must have worked with a US-based or international client previously

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Only shortlisted candidates will be contacted. We appreciate your interest in joining the Aegis Talent Solutions network.

Apply on Kit Job: kitjob.in/job/46u01g

📌 Information Technology Support Assistant (Remote) | US Company | Night Shift (India)
🏢 Aegis Talent Solutions
📍 India