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The Prospect :As a Service Account Manager, you will be responsible for managing a portfolio of 20-30 Platinum (Tier 4) Recruitment Partners (RPs), providing them with end-to-end service and support. As a single point of contact for your accounts’ customer service needs, your goal is to provide timely and impactful resolutions of escalated issues while fostering a positive business relationship. You will do this through proactive account and application level analysis, and by educating your accounts on how best to leverage ApplyBoard products and services. You will also use your close relationship with key accounts to serve as a voice for our customers, providing regular feedback and contributing to strategic discussions that impact our business. What you will be doing everyday: Customer Relationship Management Be a single point of contact with the assigned RPs, providing dedicated, real-time support through their preferred channel(s) (i.e., email, WhatsApp, phone, live chat, etc.).



Help to grow your accounts’ business with ApplyBoard by establishing a trusted relationship. Work closely with your accounts and foster regular engagement via weekly/bi-weekly calls, reports, and updates. Conduct monthly governance meetings with RPs to review performance and address concerns. Proactive Support and Engagement Provide your RPs with proactive, outbound service by actively monitoring their applications in-funnel and taking part in customer engagement and follow-up campaigns. Prioritize incoming support requests from your accounts in order to meet SLA. Maintain your customer portfolio with relevant events, challenges, and preferences so that account health and status are discernible “at a glance”. Product Knowledge: Maintain in-depth knowledge of the company’s products and services to provide accurate information and support. Stay updated with new product releases, features, and company policies. Ensure compliance with company policies, procedures,

Apply on Kit Job: kitjob.in/job/46xnr3

📌 Service Account Manager (Gurugram)
🏢 Applyboard
📍 Gurugram