Apply on Kit Job: kitjob.in/job/473c8s

Job Summary:

The Customer Service Associate is responsible for providing exceptional customer
support, resolving complex issues. This role acts as a key point of contact for escalated
customer concerns and helps improve overall service quality and efficiency.

Key Responsibilities:

- Handle customer inquiries via phone, email and chat .
- Resolve complex customer issues efficiently while maintaining a high level of professionalism and customer satisfaction.
- Collaborate with cross-functional teams to address customer concerns and deliver solutions.
- Identify opportunities to enhance service processes and customer experience.
- Assist in developing and updating customer service policies and procedures.
- Meeting or exceeding CES and CSAT targets while improving overall service quality and efficiency.
- Working in rotational shifts.

Qualifications:

- Minimum 0-5 years of experience in customer service or related roles, with at least 1 year in a senior role.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict resolution abilities.
- Ability to work in live workplace and handle challenging customer situations calmly.
- Proficiency with CRM software and Microsoft Office suite.

Apply on Kit Job: kitjob.in/job/473c8s

📌 Junior Associate & Associate (Bengaluru)
🏢 Iron Mountain
📍 Bengaluru