Apply on Kit Job: kitjob.in/job/478zm7

We are a Sequoia backed SaaS startup on a mission to help e-commerce brands embrace conversational commerce as the future of selling online.
Currently, 2000+ Shopify brands across 50+ countries use BiteSpeed to drive 20%+ revenue doing everything from Whatsapp marketing to chatbots & handling support across channels.
Check out more about us here - and do read through our 200+ odd 5-star reviews to get a sense of what our customers say about us here - (we openly brag about this )
E-commerce AI start-up BiteSpeed raises $3.5 million funding led by Peak XV's Surge-

~ To do that, customer success is probably going to be our most significant function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with).
Your core job is to own our customer relationships, make them successful and fans of BiteSpeed.

~ Becoming a trusted product advisor for our customers,



helping them with all the tricks of the trade to get maximum value from BiteSpeed.

You care about delivering a service experience that parallels a Michelin star Italian restaurant.

~ You genuinely like helping people and making them successful.

~ You are an engineering graduate and have 1+ years of work experience in B2B customer success.

~ Personal Transformation
Health Insurance - Health insurance cover and accident coverage for extra cushion and mental peace when rainy days hit us.

~ Our off-sites range from intense quarter planning sessions to crazy mafia nights and competitive cricket matches (with a lot of trash talking).

~ Cult Fitness Membership - All work and no play makes jack a dull boy. If this sounds compelling drop a personal note with why you'd want to work with us and what makes you a valuable fit on them to us, if they end up joining we'll send you an Apple Airpods Pro as a gesture of thanks

Apply on Kit Job: kitjob.in/job/478zm7

📌 Customer Success Associate Bengaluru (India)
🏢 BiteSpeed
📍 India