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Job Summary:

nThe Customer Service Associate is responsible for providing exceptional customer support, resolving complex issues. This role acts as a key point of contact for escalated customer concerns and helps improve overall service quality and efficiency.n

Key Responsibilities:

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- Handle customer inquiries via phone, email and chat .
- Resolve complex customer issues efficiently while maintaining a high level of professionalism and customer satisfaction.
- Collaborate with cross-functional teams to address customer concerns and deliver solutions.
- Identify opportunities to enhance service processes and customer experience.
- Assist in developing and updating customer service policies and procedures.
- Meeting or exceeding CES and CSAT targets while improving overall service quality and efficiency.
- Working in rotational shifts.

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Qualifications:

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- Minimum 0-5 years of experience in customer service or related roles, with at least 1 year in a senior role.
- Excellent communication and interpersonal skills.
- Solid problem-solving and conflict resolution abilities.
- Ability to work in live environment and handle challenging customer situations calmly.
- Proficiency with CRM software and Microsoft Office suite.

Apply on Kit Job: kitjob.in/job/47b3ua

📌 Junior Associate & Associate (Bengaluru)
🏢 Iron Mountain
📍 Bengaluru