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Skill required: Voice - Service Desk Voice Support

Designation: Customer Service Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years
Language - Ability:English(International) - Proficient

What would you do?
The Support Desk (SD) Associate responds to common, non-complex, in-house requests (Tier 1), and operates in the functional aspect of a single NGCO SD product area and its operating environment. The SD Associate answers questions regarding the support tools and processes, researches and resolves non-complex problems/issues and escalates complex problems/issues. The SD Associate provides support for internal and external NGCO SD customers and uses prescribed tools and processes for issue resolution
- Handle, research, and resolve phone, chat, email inquiries for NGCO SD customers regarding non-complex functional problems.
- Document and update customer contacts in the Customer Service System.
- Complete any follow-up work related to customer issue resolution.
- Answer general questions, provide education, and offer service to customers in a professional and courteous manner.
- Adhere to current understanding of policies and procedures, new products, services and processes of the client and the call center.
- Maintain acceptable attendance, punctuality, and respond to policy and procedures for communicating any schedule changes and preferences.
- Meet productivity and quality performance expectations as established by NGCO SD management and interfaces.




- Conduct self evaluations using quality-coaching tools to assess personal skill development and review results with Supervisors.
- Support additional duties as necessary in high volume periods in the SD.

What are we looking for?

- Call Center or Customer Service experience
- Minimum 1 year experience
- Ability to demonstrate an productive use of customer service technologies to complete a customer transaction using the Automatic Call Distributor, Microsoft Office Suite, Customer Service System, Internet Explorer, and other browser-based applications.
- Experience related to Helpdesk query management
- Good technical aptitude with an ability to learn quickly.
- Strong oral and written communication skills.
- Strong interpersonal skills.
- Strong conflict management skills.
- Flexible to work in shifts as per business requirement, this will also include working in night shifts.

Roles and Responsibilities:
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your expected interactions are within your own team and direct supervisor
- You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
- The decisions that you make would impact your own work
- You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
- Please note that this role may require you to work in rotational shifts

Qualification Any Graduation

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📌 Customer Service Associate-Voice (Bengaluru)
🏢 Accenture
📍 Bengaluru