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Sapyen is a venture-backed HealthTech company pioneering the world’s most accurate, affordable, and convenient at-home male fertility test.
We’re hiring a Customer Support Associate (English-Speaking) to manage inbound customer communications and ensure our users receive clear, timely, and professional support. This is a foundational role focused on delivering a robust customer experience to individuals navigating deeply personal health questions.
You’ll be the first point of contact for patient queries—across email, phone, and live chat. You’ll field questions from customers from across our US locations and provide administrative support to internal teams. We’re looking for someone with a track record of excellence in customer support who can handle volume, nuance, and care without dropping detail.
You’ll report to the VP of Operations and work closely with our product, logistics, and clinical teams.
Customer Support
Handle inbound phone support and follow-up calls—clarifying test processes, order status, timelines, and more.
Administration
Maintain and update customer records, test timelines, and order statuses within our CRM.
Assist with internal admin such as invoicing, test processing schedules, and tracking shipments.
Identify recurring pain points or inefficiencies in the support flow and propose solutions.
Maintain internal FAQs, support templates, and process guides.
3+ years of customer support experience, ideally in healthcare, diagnostics, or D2C consumer health.
~ Exceptional English-language communication skills—transparent, calm, and confident across phone and email.
~ Proven ability to manage multiple support channels at once with accuracy and empathy.
~ Familiarity with customer support tools (e.g. Hubspot, Zendesk, Freshdesk) and CRM systems.
~ Ability to work flexible hours to cover support needs in the US West Coast Time Zone.
Previous startup experience.
Experience supporting regulated products or working in a
Apply on Kit Job: kitjob.in/job/47nt1b
📌 Telephone Customer Service Agent (India)
🏢 Sapyen
📍 India