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Skill required Retirement Solutions - Data Entry Services Designation Customer Service Associate Qualifications Any Graduation Years of Experience 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital cloud and security Combining unmatched experience and specialized skills across more than 40 industries we offer Strategy and Consulting Technology and Operations services and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers Our 699 000 people deliver on the promise of technology and human ingenuity every day serving clients in more than 120 countries We embrace the power of change to create value and shared success for our clients people shareholders partners and communities Visit us at www accenture com What would you do The Client Services Manager I CSM I is responsible for ensuring institutional client satisfaction across markets by managing specific daily administrative operational and record keeping functions of institutional clients through tactical day-to-day support for client service and business development 3 years experience Graduate mandatory preferably from commerce background Experience in the US retirement industry Flexible to work in US Shifts Across time zones based on business requirement is a must Good verbal written communication skills in English Good typing skill and attention to detail Positive working knowledge of MS Excel Good time management skills Ability to work independently What are we looking for Key Responsibilities and Duties o Services clients drives best practices and improves client outcomes through excellent customer service and operational excellence o Respond to client service needs and own end to end identified tasks through a centralized service model o Provides operational and administrative support including but not limited to online remittance support file exchange involuntary distributions lost earnings calculations plan document and plan design support plan remediations o Builds institutional knowledge and relationships while enhancing functional understanding of TIAA services and products o Submits and tracks service request work items appropriately in partnership with business partners Must have minimum requirement US Retirement Services domain - Defined Contributions - Institutional Services Experience in US Monetary Process Contributions Distributions Refunds Forfeitures Loans Adjustments etc US Retirement Middle Office Plan Level documentation knowledge preferred in addition to experience in participant services Knowledge of handling Participant Census data Review and updates plan configuration fields Good Attention to detail with research and timely resolution ability Ability to work in centers of excellence model Excellent written communication skills ASPPA Certified Preferred CRPS Preferred Roles and Responsibilities Assist Client Facing personnel on middle office and back-office activities Support Plan Sponsors and Administrators on plan level activities that include but are not limited to contribution services withdrawals distributions loans reporting Recordkeeping system updates involuntary distributions and lost earnings calculations Support clients on research and resolution of issues related to benefit services like Eligibility Services Online Salary Deferral Enrollments Auto Services Vesting calculations Support Plan Management activities like Plan Document Services Plan reporting audit Adjustments and remediations Participant escalations plan focus support Assist clients in correction of any plan participant level data issues Co-ordinate between client facing and operations teams to resolve client issues escalations Any Graduation About Accenture We work with one shared purpose to deliver on the promise of technology and human ingenuity Every day more than 775 000 of us help our stakeholders continuously reinvent Together we drive positive change and deliver value to our clients partners shareholders communities and each other We believe that delivering value requires innovation and innovation thrives in an inclusive and diverse environment We actively foster a workplace free from bias where everyone feels a sense of belonging and is respected and empowered to do their best work At Accenture we see well-being holistically supporting our people s physical mental and financial health We also provide opportunities to keep skills relevant through certifications learning and diverse work experiences We re proud to be consistently recognized as one of the World s Best Workplaces TM Join Accenture to work at the heart of change Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences All employment decisions shall be made without regard to age race creed color religion sex national origin ancestry disability status military veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other basis as protected by applicable law Our rich diversity makes us more innovative more competitive and more creative which helps us better serve our clients and our communities

Apply on Kit Job: kitjob.in/job/47qwaj

📌 Customer Service Associate (Bengaluru)
🏢 Accenture
📍 Bengaluru