- Maintain Content Filtering / Proxy configurations
- Implement, Test and Validate Content Filtering configuration changes.
- Perform testing of necessary web filtering policies.
- Provide web filtering reports when requested through Service Management
- Submit Service Management requests for blacklisting/ whitelisting or modifying web filtering policies.
- Processes request(s) tickets that are assigned to the content filtering support groups in Service Management.
- Resolve incident ticket(s) to restore service within specified Service Level Agreements (SLAs).
- Work on action tasks for Problem Management process.
- Implement configuration and system changes following Service Management change management process.
- Provide and maintain documentation for Web content filtering services.
- Manage the Zscaler Internet Access minor and major patches by working closely with Zscalar team who will be applying patches on Zscalar cloud based ZIA
- ZPA
- Daily review of Client ZPA dashboard
- Review Dashboard for errors and issues
- Log tickets for unexpected errors as they may be symptoms of larger errors (i.e. a server is down)
- Provide checks in dashboard to monitor for discovered servers
- Ensure log are forwarded to Client SIEM
- Monitor for unexpected blocks and errors
- Monitor for connector usage (500mps/connector)
- Review access related tickets from end users
- Assist in implementing micro-segmentation of policy
- Ensure that Connectors update every week, primary then secondary by working closely with Zscaler
- Confirm connectors are receiving update as scheduled (ZPA connector dashboard) by following up with Zscaler
- Consider restarting any connectors stuck in update process or not updating
- Monitor for individual connectors not updating
- Check release notes of new Zapp versions for impact on ZIA
- Review logs with internal security team
- Deploy Posture Profiles to limit who can access ZPA
- Checking Zapp version and policy assignments
- Checking ruleset for traffic blocks
- Daily review of Client Zapp dashboard for current versions
- Log tickets for unexpected errors as they may be symptoms of larger errors (i.e. a server is down) with Zscaler
- Assign users to be added to different group policies including the pilot user test group for Zapp
- Consider updating to the latest Zapp version at least bi-annually by working closely with Zscalar to do the upgrade