Apply on Kit Job: kitjob.in/job/484x3x

THIS IS AN ENTRY-LEVEL JOB

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Roles and Responsibilities

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- Act as first-line responder for

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IT incidents

n(desktops, laptops, printers/MFDs, basic network issues) at Tumkur Office.n

- Log, update, and close tickets in the helpdesk portal; record clear resolution notes and timestamps.
- Scan/claim QR tags and update the asset registry

n(department/site/room, model/serial, placement photo).n
- Perform basic desktop support

n: OS/user setup, drivers, common software install, printer mapping, profile/data backup.n
- Handle printer/MFD issues or get it repaired through service executive: paper jams, toner changes, basic calibration, vendor coordination for repairs.
- Do basic network checks

n: cable/port verification, IP/DHCP checks, Wi-Fi SSID troubleshooting, escalate to L2 when needed.n
- Conduct preventive maintenance rounds; follow SOP checklists and submit PM reports on time.
- Guide users (in

nKannada & Englishn

) on ticketing, asset tags, and easy self-help steps.

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- Escalate

nP1 issues per the defined ladder and follow through to closure.n
- Keep documentation up to date: site logs, asset changes, handover notes, and daily status updates.
- Support onboarding/offboarding

n(accounts checklist, device handover/return, wiping and re-tagging).n
- Ensure safety & data-handling hygiene

n(no unattended logged-in machines,



basic privacy practices).n
- Coordinate with external vendors (ISP/printer OEM) and track

nSLA/MTTR metrics.n

Qualification

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Minimum Qualification

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- Any computer knowledge/course

n(e.g., basic hardware/software training, diploma, or equivalent hands-on experience).n

Preferred Qualification

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- B.C.A or

nB.En

(Computer Science/Information Science/Electronics) or equivalent.

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Technical Requirements (Brownie Points)

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- Basic networking

n: IP/DHCP, gateway/DNS checks, VLAN/port tagging awareness, Wi-Fi troubleshooting.n
- Network tools

n: ping/traceroute, ipconfig/ifconfig, basic switch port checks.n
- Device setup

n: Windows user profiles, printer drivers, PDF tools, antivirus updates.n
- Experience with asset systems

n(Snipe-IT or similar) and ticketing portalsn

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- Label/QR workflows

n: scanning/claiming assets, taking placement photos, reprints.n
- Familiarity with

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Google Workspace

n(Gmail, Drive) and documenting in Sheets/Docs.n

- Reading SOPs and following preventive maintenance checklists.

nLanguage & Location (Mandatory)n

- Kannada proficiency is required.
- On-site in Tumakuru

n(daily presence on-site assigned).n
- Mon-Sat: 10 am - 5 pm (2nd and 4th Saturday is off, Holidays as per State Government)

Apply on Kit Job: kitjob.in/job/484x3x

📌 Information Technology Support Engineer (Tumakuru)
🏢 Lila Intellisys
📍 Tumakuru