Apply on Kit Job: kitjob.in/job/4877w1

About BrandLoom

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BrandLoom is a

nROI-focused digital marketing and branding agency helping businesses build profitable, sustainable, and scalable brandsn

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With clients across India, USA, UK, Australia, and the Middle East, we specialize in performance marketing, SEO, branding, and e-commerce growth

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At BrandLoom, we don’t just deliver campaigns—we build growth systems

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Role Overview

nWe are looking for an

Customer Success Manager who can own client relationships, ensure delivery excellence, and drive measurable business outcomes.

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This is not a “client servicing” role. This is a growth ownership role

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You will work closely with internal teams and clients to ensure that strategies are executed effectively, expectations are aligned, and results are delivered.

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Key Responsibilities

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Client Relationship & Account Ownership

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- Act as the primary point of contact for assigned clients
- Build strong, long-term relationships based on trust and results
- Understand client business goals and translate them into actionable plans

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Project & Delivery Management

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- Coordinate with internal teams (SEO, PPC, Content, Design)
- Ensure timely delivery of projects and campaigns
- Maintain clarity on timelines, deliverables, and expectations

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Performance Monitoring & Reporting

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- Track campaign performance across channels
- Share structured reports and insights with clients
- Ensure clients understand the “why” behind results—not just the numbers

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Strategic Thinking & Growth Focus





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- Identify opportunities to improve performance and scale accounts
- Suggest recent strategies, channels, or optimizations
- Ensure alignment between brand, performance, and business goals

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Client Retention & Expansion

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- Drive client satisfaction and long-term retention
- Identify upsell and cross-sell opportunities
- Ensure accounts grow in both value and impact

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What We’re Looking For

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- 3–6 years of experience in digital marketing / agency account management / customer success
- Strong understanding of

nSEO, PPC, social media, and digital marketing fundamentalsn

- Ability to interpret data and translate it into actionable insights
- Excellent communication and stakeholder management skills
- High ownership mindset and problem-solving ability
- Experience working with international clients is a plus

nWhat Makes You a Great Fitn

- You think beyond tasks—you think in outcomes
- You are comfortable handling multiple clients and priorities
- You can balance strategy + execution
- You are proactive, not reactive

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Why Join BrandLoom

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- Work with global brands across industries
- Exposure to end-to-end digital growth strategies
- Opportunity to grow into a strategic leadership role
- Fast-paced, learning-driven environment

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How to Apply

nIf you enjoy working at the intersection of clients, strategy, and executionn

, we’d love to hear from you.

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? Apply here or submit your resume on https://www.brandloom.com/careers

Apply on Kit Job: kitjob.in/job/4877w1

📌 Customer Success Manager (India)
🏢 BrandLoom Consulting
📍 India