- Lead client onboarding and implementation process
- Build and maintain solid client relationships
- Understand business needs and align IT solutions accordingly
- Act as the single point of contact for client queries and escalations
- Manage renewals, upsell, and cross-sell opportunities
- Track customer success KPIs and share performance reports.
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Key Skills
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- Customer Success / Account Management experience
- Strong communication and stakeholder management
- Knowledge of IT services and solutions
- Problem-solving and coordination skills