- Significantly influences Customer’s view of positive way.
- Responsible for the purchase order review and entry of assigned India customer orders ensuring all information is complete including delivery date, pricing, shipping method, and payment terms and verifies all associated paperwork has been collected and correct.
- Provides the customer, 3PL warehouse, and the freight forwarder with all required shipping documents in addition to all other system generated documentation.
- Knowledgeable of and responsible for managing and maintaining customer pricing with support of the Sales team.
- Assists with updating system pricing and pricing catalogs with direction from manager and sales.
- Understands and knowledgeable of global logistics and export documentation (a plus)
Customer Intelligence
- Works with sales/customers to gain market intelligence beneficial to the business.
- Understands customers’ & competitors’ areas of specialization.
- Monitors & influences sales forecasting by providing customer-level input.
- Consolidates customer forecasts to assist operations in maintaining inventory levels.
Internal Collaboration
- Partners with internal resources (Production, Sales, Marketing, Supply Chain, Logistics, Quality, Finance, etc.) to drive successful business results.
- Communicates with key players daily in assisting with various tasks to ensure customer orders are addressed accordingly.
- Actively participates in continuous improvement programs, project teams and internal CET trainings.
- Coordinates activities between customers and various company functions to ensure a high level of customer satisfaction both external and internal.