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As a Customer Order Service Associate at our organization, your role involves providing exceptional support and assistance to customers to ensure a positive experience. Your responsibilities will include addressing inquiries, resolving concerns, and guiding customers through products or services with professionalism and efficiency. By leveraging your solid communication and problem-solving skills, you will enhance customer satisfaction and foster brand loyalty. Additionally, you will collaborate with internal stakeholders/teams to streamline processes and improve service delivery.

Key Responsibilities:
- Creation and management of all types of orders received through Email, Shop Carestream, and C4C, ensuring accurate inputs.
- Generating financial documents in SAP based on business cases, including Deferrals, Freight debit notes, and Rebate Agreements.
- Collaborating with internal teams to enhance the overall customer experience.
- Removal of order blocks of various nature, requiring close coordination with cross-functional teams.
- Managing customer claims on defective products in SAP, identifying root causes and seeking effective resolutions while obtaining necessary approvals.
- Logging complaints meticulously and consistently in designated databases for stakeholder visibility, following up on cases until closure.
- Maintaining all relevant documentation for submission as per audit requirements.
- Generating proforma invoices, preparing export documents for direct and drop shipments.
- Dispatching SAP invoices to customers and Finance upon request.
- Ensuring perfect order fulfillment in every order and following processes for accurate Required Delivery Date (RDD) in the Sales Orders.
- Participating in regional Morning Market calls, monthly cadence calls,



and Governance calls with internal and external stakeholders.
- Initiating Customer Master request forms for making changes or creating recent updates.

Qualifications Required:
- Bachelor's degree in a relevant field or equivalent work experience.
- Proficiency in SAP and other relevant software applications.
- Strong communication, problem-solving, and organizational skills.
- Ability to collaborate effectively with internal teams and external stakeholders.
- Attention to detail and ability to manage multiple tasks efficiently.
- Prior experience in customer service or order management is preferred.

This Job Description provides an overview of the Customer Order Service Associate role, detailing key responsibilities and qualifications required for success in this position. As a Customer Order Service Associate at our organization, your role involves providing exceptional support and assistance to customers to ensure a positive experience. Your responsibilities will include addressing inquiries, resolving concerns, and guiding customers through products or services with professionalism and efficiency. By leveraging your solid communication and problem-solving skills, you will enhance customer satisfaction and foster brand loyalty. Additionally, you will collaborate with internal stakeholders/teams to streamline processes and improve service delivery.

Key Responsibilities:
- Creation and management of all types of orders received through Email, Shop Carestream,



and C4C, ensuring accurate inputs.
- Generating financial documents in SAP based on business cases, including Deferrals, Freight debit notes, and Rebate Agreements.
- Collaborating with internal teams to enhance the overall customer experience.
- Removal of order blocks of various nature, requiring close coordination with cross-functional teams.
- Managing customer claims on defective products in SAP, identifying root causes and seeking effective resolutions while obtaining necessary approvals.
- Logging complaints meticulously and consistently in designated databases for stakeholder visibility, following up on cases until closure.
- Maintaining all relevant documentation for submission as per audit requirements.
- Generating proforma invoices, preparing export documents for direct and drop shipments.
- Dispatching SAP invoices to customers and Finance upon request.
- Ensuring perfect order fulfillment in every order and following processes for accurate Required Delivery Date (RDD) in the Sales Orders.
- Participating in regional Morning Market calls, monthly cadence calls, and Governance calls with internal and external stakeholders.
- Initiating Customer Master request forms for making changes or creating recent updates.

Qualifications Required:
- Bachelor's degree in a relevant field or equivalent work experience.
- Proficiency in SAP and other relevant software applications.
- Solid communication, problem-solving, and organizational skills.
- Ability to collaborate effectively with internal teams and external stakeholders.
- Attention to detail and ability to manage multiple tasks efficiently.
- Prior experience in customer service or order management is preferred.

This Job Descriptio

Apply on Kit Job: kitjob.in/job/48zrlf

📌 Customer Service/ Experience Team Leader (India)
🏢 carestream health india
📍 India