Apply on Kit Job: kitjob.in/job/496s8s
Process Associate– Voice Claims-INS031974 Ready to shape the future of work?
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At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
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If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
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Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
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Inviting applications for the role of Process Associate/Process Developer – Voice Claims
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Responsibilities:
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- Transaction processing and making reach out calls to Insured/provider/facility according to standard work & SOPn
- Prioritize transactions according to detailed guidelines to meet SLA
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- Plans and prioritizes tasks and work responsibilities to achieve objectives
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- Comprehending and responding to customer inquiries. Identify, research, and resolve problems.
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- Assist with/perform other team tasks as the need arises.
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- Ability to accurately interpret and compile information from a variety of sources and systems
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- Ensure that turnaround time and quality of the work meets Company service standards
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- Interact with Onshore /Offshore and customer in a supportive and qualified manner via email and on calls
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- Ensure that quality of transactions is in compliance with pre-defined parameters laid down by SLA metrics
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- Critically analyze the claim file & the received demand package to identify any pendency
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- Handle own work in process and support team efforts to ensure that individual, team goals are met.
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- Maintain key records like working files, email for reference and audit purpose
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- Handle basic day to day requirements of excel
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- Critically analyze the claim file & the received demand package to identify any pendency
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- Communicate with 3rd parties to negotiate on the settlement amount
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- Liaison with internal Claims partners to further investigate on the claim file
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- Answer incoming telephone calls from third parties in relation to the demands sent by them
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Minimum Qualifications:
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- Graduation in any stream except B.Tech and Technical Graduation & Lawn
Essential skills:
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- Proven experience in international calling, good to have health/disability insurance.n
- Understanding of HIPAA (PHI/PII)
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- Excellent English Communication (Both written & verbal)
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- Proactive communication & High analytical skills with ability to foresee issues and suggest solutions, with impactful data
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- Displays energy and passion in approaching the job
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- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service
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- Ready to work on stretched working hours
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- Ability to independently get along with internal and external customers
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- Customer service focus!
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- Basic Computer knowledge along with typing speed of 40 words/minute
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- Insurance knowledge!
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- Experience towards direct calling to Insured/ providers/facility
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- Calling skills with B2 SpeechX Score
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- Has previous experience in meeting/driving Net Promote Score performance/expectations, preferably in a customer service business
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- Voice Customer Service experience
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- Good knowledge of using Excel,
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- Proficient i
Apply on Kit Job: kitjob.in/job/496s8s
📌 Process Associate– Voice + Claims (India)
🏢 Genpact
📍 India