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Additional Information

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Job Number 26046851

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Job Category Sales & Marketing

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Location Courtyard by Marriott Tiruchirappalli, Collectors Office Road, Tiruchirappalli, Tamil Nadu, India, VIEW ON MAP (https://www.google.com/maps?q=Courtyard by Marriott Tiruchirappalli, Collectors Office Road, Tiruchirappalli, Tamil Nadu, India,)

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Schedule Full Time

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Located Remotely? N

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Position Type Management

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JOB SUMMARY

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Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.

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CANDIDATE PROFILE

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Education and Experience

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- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related skilled area.

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OR

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- 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.

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CORE WORK ACTIVITIES

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Supporting Developing & Executing Sales Strategies

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- Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
- Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.
- Assists with the development and implementation of promotions, both internal and external.

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Maximizing Revenue

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- Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).
- Recommends booking goals for sales team members.

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Managing Sales Activities

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- Monitors all day to day activities of direct reports.
- Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.
- Participates in sales calls with members of sales team to acquire new business and/or close on business.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

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Analyzing & Reporting on Sales and Financial Data

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- Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.
- Assists Revenue Management with completing accurate six period projections.
- Reviews sales and catering guest satisfaction results to identify areas of improvement.

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Ensuring Exceptional Customer Service

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- Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.




- Interacts with guests to obtain feedback on product quality and service levels.
- Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
- Executes and supports the company’s Customer Service Standards and property’s Brand Standards.
- Participates in and practices daily service basics of the brand.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
- Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

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Building Successful Relationships

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- Develops and manages relationships with key stakeholders, both internal and external.
- Works collaboratively with off-property sales cha

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📌 Director of Sales (Tiruchirappalli)
🏢 Marriott
📍 Tiruchirappalli