Apply on Kit Job: kitjob.in/job/4b1hyw

Are you an experienced team leader ready to elevate your career in customer service operations? Fusion CX is hiring a Team Leader for our Siliguri site. If you are a graduate with a minimum of two years’ experience leading BPO or customer support teams, this is your opportunity to drive performance, lead people, and grow with a company that puts its employees first. Whether you are exploring jobs in Siliguri, looking to step up in a call center team leader job, or searching for a leadership-oriented customer support job opportunity in Siliguri, this role offers the visibility and impact you have been looking for. Apply now to join one of the fastest-growing CX teams in the region as a team leader in Fusion CX Siliguri.

Job Description

Key Responsibilities

- Lead a team of customer support executives handling inbound voice interactions.
- Monitor team performance across key metrics, including CSAT, FCR, and Quality Scores.
- Conduct daily huddles, coaching sessions, and interactions to improve performance and engagement.
- Ensure compliance with process and service delivery protocols.
- Manage escalations with empathy, speed, and a solution-oriented approach.
- Maintain accurate performance reports and provide timely updates to leadership.
- Collaborate with Training and Quality departments to drive continuous improvement.
- Foster a supportive and productive team culture.





Job Requirements

- Graduate in any discipline (mandatory)
- Minimum 2 years of team leadership experience in a BPO or customer service setting
- Excellent coaching and communication skills
- Proficiency in data interpretation, reporting, and performance analysis
- Ability to handle a fast-paced, metric-driven environment
- Willingness to work in rotational shifts (as per business needs)
- Experience with voice-based customer support preferred

Why Join Fusion CX?

At Fusion CX Siliguri, we believe leadership is about enabling people and driving results through collaboration, clarity, and care. As a Team Leader, you will play a pivotal role in shaping agent performance and elevating customer experiences.

- Join a high-performing CX team in one of Siliguri’s most dynamic workspaces.
- Thrive in a culture built on respect, accountability, and continuous growth.
- Gain access to career development pathways in operations and leadership.
- Be recognized for results, effort, and commitment to people-first excellence.

Seeking Siliguri job vacancy listings with genuine leadership impact? Interested in customer support team leader roles or a rewarding call center jobs in Siliguri? Apply today and shape the future of customer experience with Fusion CX.

Apply on Kit Job: kitjob.in/job/4b1hyw

📌 Team Leader – Siliguri, India
🏢 Fusion CX
📍 Siliguri