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Role Summary

The Project Delivery Manager is responsible for end-to-end governance and successful delivery of multiple Tax Technology programs, overseeing a portfolio of projects led by Project Managers and delivery teams.

This role ensures consistent delivery standards, adherence to timelines, quality outcomes, and stakeholder alignment, while driving operational excellence across implementations.

Key Responsibilities

1) Delivery Governance & Program Oversight

- Oversee and govern multiple concurrent projects, ensuring alignment to scope, timelines, cost, and quality benchmarks
- Establish and enforce project governance frameworks, including planning, tracking, risk management, and change control
- Provide strategic direction and oversight to Project Managers, ensuring delivery consistency and issue resolution
- Drive standardization of delivery methodologies, tools, and reporting practices across projects
- Monitor project health through dashboards, KPIs, and regular reviews, ensuring proactive risk mitigation

2) Stakeholder Management & Client Engagement

- Act as a senior escalation point for delivery risks, issues, and client concerns
- Engage with internal leadership and external clients to ensure alignment on delivery expectations and outcomes
- Present program updates, risks, and performance insights to senior stakeholders
- Ensure client satisfaction through consistent delivery quality and communication

3) Business Analysis & Solution Oversight

- Guide teams in eliciting and documenting complex business requirements (functional and technical)
- Ensure solution design aligns with client requirements and industry best practices
- Oversee review and sign-off of business requirements and solution documentation
- Provide direction on solution architecture, process improvements, and data flow optimization
- Support demo strategy and client presentations for Tax Technology solutions

4) Tax Technology & Domain Leadership

- Build and drive expertise in Tax Technology solutions and regulatory requirements




- Ensure teams stay updated on tax regulations, compliance changes, and industry trends
- Provide direction on solution selection, implementation approach, and best practices
- Drive knowledge sharing and capability building across teams

5) Technical & Implementation Oversight

- Oversee end-to-end implementation lifecycle including development, customization, testing, and deployment
- Ensure robust integration with ERP systems (SAP, Oracle) and external systems (APIs, SFTP, etc.)
- Guide teams in troubleshooting, defect management, and issue resolution
- Drive process improvements and optimization of existing Tax Tech applications
- Ensure readiness for go-live, post-go-live support, and stabilization

6) Quality Assurance & Continuous Improvement

- Ensure high-quality deliverables through structured testing, UAT coordination, and validation processes
- Identify areas for process improvement and efficiency gains across delivery lifecycle
- Drive continuous improvement initiatives based on project learnings and feedback
- Establish and track quality metrics and performance indicators

7) Team Leadership & Capability Building

- Lead and mentor Project Managers and cross-functional delivery teams
- Foster a high-performance, collaborative, and accountable delivery culture
- Identify and address skill gaps through training and development initiatives
- Promote knowledge sharing across teams (delivery, product, support)

Knowledge & Key Skills

Core Competencies

- Strong program and project governance expertise
- Excellent analytical and problem-solving capabilities




- Proven ability to manage multiple projects and stakeholders simultaneously
- Strong communication and executive presentation skills
- Ability to operate in a fast-paced, dynamic environment

Technical Skills

- Hands-on experience with:
- SAP ERP / Oracle ERP
- APIs, JSON, SFTP integrations
- Linux / Windows environments
- Understanding of system integrations, data flows, and enterprise architecture

Leadership Attributes

- High ownership and accountability
- Strong people management and mentoring capabilities
- Proactive, solution-oriented mindset
- Ability to influence without authority across cross-functional teams

Qualifications

- Bachelor’s degree in computer science, Information Systems, Business Management, or related field
- 6–10 years of experience in IT implementation and project delivery, with exposure to managing multiple projects
- Experience in Tax Technology implementations and ERP integrations (SAP/Oracle)
- Multi-country experience preferred

Positive to Have

- Experience in designing and implementing Tax Technology solutions for enterprise clients
- Exposure to e-invoicing, e-waybill, and compliance systems
- Experience in solution architecture, vendor selection, and system integration design
- Knowledge of controls, security frameworks, and enterprise application assessments

Success Factors

- Consistent delivery of projects within scope, timeline, and budget
- High levels of client satisfaction and stakeholder confidence
- Effective risk management and issue resolution across projects
- Improved delivery efficiency and standardization
- Strong team performance and capability development

Role Positioning

This role is successful when:

- Delivery transitions from project-level execution to program-level governance excellence
- Risks are proactively managed, not reactively addressed
- Teams operate with consistency, predictability, and high quality
- Delivery outcomes directly contribute to client success and business growth

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📌 Enterprise Tax Technology Project Director (Industrial Area)
🏢 BDO India
📍 Industrial Area