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TechOps - SAP - Transition Lead - Manager At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

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SAP Service Delivery and Transition (Tech Ops) Senior Manager The opportunity EY Consulting is a fast-moving, high-growth area with huge potential. We are currently recruiting for a Senior Manager to join our TechOps team. This team offers variety, challenge, responsibility and the opportunity to realize your leadership potential.

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We are seeking a highly accomplished and experienced S4 CoE (Center of Excellence)/ AMS- Application Management Support Lead with 10-15 years of experience to spearhead the management and coordination of various SAP functional modules and IT governance activities within our support organization. An SAP Transition Service Delivery Lead will manage the handover and ongoing support of SAP systems (like S/4HANA) from implementation to operations, overseeing project delivery, client relations, team leadership, budget, and SLA adherence, focusing on smooth transitions, performance, continuous improvement, and ensuring technical and functional alignment with business needs, often involving ITIL, cloud, and data migration expertise. Your key responsibilities As a Service Delivery Manager, you'll assist in developing applicable methodologies, tools, approaches, points of view, thought leadership and accelerators to differentiate EY in the ERP advisory market.

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These are shared with all EY market facing organizations to provide consistency and common platforms with which to go to market. As a SAP Transition Lead you will manage the handover and ongoing support of SAP systems (like S/4HANA) from implementation to operations, overseeing project delivery, client relations, team leadership, budget, and SLA adherence, focusing on smooth transitions, performance, continuous improvement, and ensuring technical and functional alignment with business needs, often involving ITIL, cloud, and data migration expertise.

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People Management: Effectively lead the team with diverse skills and backgrounds and foster an innovative and inclusive team-oriented work environment.

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Delivery Management: Participate in large scale SAP client engagements. Consistently deliver quality client services, driving high-quality work products within the expected timeframes and on budget. Monitor progress, manage risk and ensure key stakeholders are kept informed about progress and expected outcomes.

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Manage expectations of client service delivery. Stay abreast of current business and industry trends relevant to the client's business. Should be a self-starter with excellent verbal and written communication skills.

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Should be comfortable interfacing with a client on a daily basis. This role requires daily interaction with the client at many levels. Lead a team in transitioning to new systems and processes.



The ideal candidate will have a strong background in managing complex projects and ensuring seamless execution of transitions.

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Develop and implement effective transition plans to ensure successful adoption of new systems and processes. Collaborate with cross-functional teams to identify and mitigate risks associated with system changes. Provide training and support to end-users on recent systems and processes.

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Monitor and report on the progress of transition activities, identifying areas for improvement. Ensure compliance with company policies and procedures during the transition period.

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Incident Management: To manage resolution of the incidents by restoring services (Diagnose and resolve issues/incidents promptly L2-L3) and communicate the solution to the end user. This process manages the day-to-day support interface between end users and Service Providers. If needed escalate tickets to SAP and follow up till reply is received from SAP (L4 in SAP).

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Organization Setup: Take the lead in setting up the SAP Center of Excellence from scratch, including defining processes, assembling the team, establishing governance frameworks, and aligning with strategic objectives.

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Policy and Procedure Development: Develop and implement comprehensive policies and procedures for SAP operations, ensuring adherence to industry best practices and organizational standards.

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Key Performance

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Indicators (KPIs): Define, track, and manage key performance indicators for the SAP CoE and functional modules, ensuring alignment with business goals and continuous improvement.

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Team Leadership: Provide guidance, mentorship, and performance management to a diverse team of SAP analysts, fostering a collaborative and results-oriented work environment.

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Stakeholder Coll

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📌 SAP Transition Service Delivery Manager (Thiruvananthapuram)
🏢 Ernst & Young LLP ( EY India )
📍 Thiruvananthapuram