PRIMARY RESPONSIBILITIES INCLUDE, but are not limited to:
We’re looking for a Mitel PBX Engineer to join our team. In this role, you will be a member of the team responsible for deploying voice installations, resources, and processes utilizing innovative technologies to deliver world-class solutions to the hospitality market. Must have Hosted and On-Prem PBX experience.
The ideal candidate will be a team player who thrives in a fast-paced environment. The candidate must have a firm grasp of telephony technology and deployment experience in the hospitality industry. The candidate must have a strong customer focus. The ideal self-starter candidate is driven to innovate with smart, efficient, and highly reliable solutions. The ideal candidate is comfortable working hands-on and leading teams to test, deploy, and integrate new products and services with our customers’ environment.
WHAT YOU WILL DO:
- Review the equipment lists to ensure accuracy.
- Work with the Project Management Team to schedule implementation and communicate with said PM throughout the project.
- Program systems remotely.
- Manage all processes as they relates to voice implementation deployments, and hand-off to support.
REQUIRED EDUCATION AND EXPERIENCE:
- Industry-leading knowledge of all telephony products, including Mitel, SIP, and E911
- Certified on Mitel MiVoice Business
- Also knowledge of other applications within the Mitel profolio
- Knowledge of Micontact Center, Mitel Border Gateway, and Mitel Standard Linux
- Minimum associate degree or 8-10 years of relevant comparable experience
- Minimum 5 years of experience in large-scale voice installations in the lodging industry is a plus
- Deep and solid network knowledge as it relates to voice (VoIP)
- Ability to read and determine PCAPs
- Understand BGP Routing, VPN, etc
- Knowledge of various virtualization technologies (VMware)
- Strong troubleshooting abilities as it relates to programming and network infrustructure
- Ability to build and maintain strong customer relations.
PREFERRED QUALIFICATIONS:
- Network+, CCENT, CCNA; active or expired
- Experience with configuration application in VMWare environment
- Experience with LAN Technology
- Experience with infrastructure.