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Job Description

Position: Mid-Level EUC (End User Computing) Engineer – Remote IT Support

Experience: 4–6 Years

Work Mode: Remote (PAN India)

Shift Timing: 5:30 PM – 3:30 AM IST (US EST Business Hours)

Notice Period: Immediate to 2 Weeks

Employment Type: Full-Time

Reports To: IT Operations Manager

US English fluency and 4+ yrs with night shift convenience at priority

Solid Works or Auto Cad is must

Role Overview

We are seeking a mid-level End User Computing (EUC) Engineer with hands-on experience supporting engineering or manufacturing environments. The role requires strong ownership of desktop support, endpoint lifecycle management, and direct interaction with US-based users.

Key Responsibilities

End User & Desktop Support

• Provide remote IT support to US-based users and manage issues end-to-end.

• Troubleshoot Windows 10/11 issues, applications, peripherals, and performance.

• Deliver professional phone and remote support with fluent English.

• Ensure timely ticket closure with proper documentation.

Engineering / CAD Workplace Support

• Support engineering users using Solid Edge (current) and Solid Works / Teamcenter (upcoming).

• Handle CAD-related desktop and performance troubleshooting.

• Manage print and plot support, including large-format plotters.

Endpoint & Device Lifecycle Management

• Manage endpoint imaging, provisioning, patching, and decommissioning.

• Perform endpoint scanning, patch deployment,



and asset reconciliation using Manage Engine Endpoint Central or Intune.

• Support software installation, upgrades, and removal.

Microsoft 365 Client-Side Support

• Provide extensive Office 365 client-side support (Outlook, Teams, One Drive, Share Point).

• Support Share Point site creation and Teams configuration (non-admin).

• Resolve client sync and profile issues.

Process & Compliance

• Follow structured IT processes and maintain compliance.

• Maintain accurate asset and endpoint records.

• Escalate issues appropriately while demonstrating ownership.

Mandatory Requirements

• 4–6 years of experience in EUC / Desktop Support roles.

• Experience supporting engineering or manufacturing users.

• Hands-on experience with endpoint management tools.

• Strong Windows desktop troubleshooting skills.

• Fluent English communication for US-based support.

• Willingness to work night shifts aligned to US EST hours.

• Immediate or short notice availability.

Preferred Skills

• Experience in CAD environments.

• Knowledge of large-format printers and plotters.

• Familiarity with ITSM ticketing tools.

• Strong documentation and process discipline.

What We Offer

• Exposure to US-based engineering IT environments.

• Ownership-driven, non-Tier-1 support role.

• Competitive compensation aligned with skill fit.

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📌 Remote supp (India)
🏢 Webindia Internet Services Private
📍 India