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About NYD Systems — Workflow Solutions

NYD Systems delivers workflow automation for Australian clients using Service Now. We build and optimise ITSM programs and expand into adjacent modules as client needs evolve.

Role purpose

Build and enhance Service Now solutions with clean, upgrade-protected patterns, strong testing discipline, and production-ready documentation.

Priority specialist skills — what we're especially looking for

We have growing demand for Service Now GRC and resilience work with regulated Australian clients, and we're particularly keen to hear from people with hands-on experience in one or more of:

GRC (Governance, Risk & Compliance) : Policy & Compliance Management, control libraries and attestations, authority documents and citations, automated control testing, and issue/remediation workflows.

Risk Management / IRM: risk register and risk frameworks, risk assessments and scoring, key risk indicators (KRIs), advanced/continuous monitoring, and third-party/vendor risk.

BCM (Business Continuity Management) : business impact analysis (BIA), continuity and recovery plans, dependency mapping, crisis management, and plan exercises/testing.

Operational Resilience: mapping important business services, setting and monitoring impact tolerances, scenario testing, and aligning to regulatory expectations (e.g. APRA CPS 230 for Australian financial-services clients).

Depth in even one of these areas is genuinely valuable to us — tell us where your strengths sit.

What you’ll work on





ITSM core plus (depending on client): CSM, HRSD, SPM, Sec Ops, ITOM and platform features (Integration Hub, CMDB patterns, portals/catalog).

Key responsibilities

- Configure and develop Service Now features: tables, forms, catalog items, flows, business rules, ACLs, UI policies, scripts
- Deliver automation using Flow Designer and scripting where required
- Build and maintain integrations (REST/SOAP; MID Server patterns where relevant)
- Use Service Now Dev Ops and support automated release pipelines (branching, deployment discipline, release notes)
- Contribute to ATF coverage for critical journeys and regression packs
- Troubleshoot incidents and defects with root-cause analysis and clean fixes
- Produce build notes, technical documentation, and handover artefacts suitable for regulated clients

Experience & capability

- Junior: ~1–3 years Service Now delivery exposure
- Mid: ~3–6 years solid build ownership
- Senior: ~6+ years with complex workflows/integrations and strong platform judgement
- Strong Java Script fundamentals and Service Now best-practice mindset
- Comfortable working with an AU client team and providing structured progress updates

Compliance expectations (regulated clients)

- Willing to complete background checks
- Works comfortably with secure SDLC practices, access controls, auditability, and evidence capture aligned to ISO/SOC-style controls

Certifications

- Nice to have: CSA , CIS/CAD module certs.

Apply on Kit Job: kitjob.in/job/4maym4

📌 ServiceNow Developer — Expression of Interest (Remote, India | Long-term Contractor or Employee)
🏢 NYD Systems
📍 India