Role: Customer support Location: Bangalore (Hebbal) Years of experience: 1-3 years Notice period: immediate Job Description: We are seeking a dedicated and dynamic Contractor with 1-3 years of experience to join our team. The successful candidate will be responsible for providing excellent customer service to our international customers, demonstrating a high degree of ownership and a drive for product-led experience. Responsibilities: - Work in a 24x7 international customer service process environment, handling customer complaints and queries in a rotational shift pattern, five days a week . - Utilize strong command of the English language to clearly articulate solutions and empathetically engage with customers. - Develop an expert, agile understanding of the company's products and services to effectively address customer concerns. - Quickly resolve product or service issues by investigating customer complaints, determining the root cause of the problem, following standard operating procedures, and providing the best solution to the problem.
- Demonstrate a high degree of ownership and ensure customer satisfaction. - Engage customers across multiple mediums, including chat, phone, and offline communication. Qualifications: - Bachelor's degree or higher. - 1-3 years of experience as a Customer Support Specialist or in a similar customer service role. - Strong problem-solving abilities and the ability to remain composed in challenging situations. - Ability to work with minimal supervision. - The ability to join immediately - Willingness to work from our office in Bangalore location. - Must have experience in driving product-led experiences. Please share below details along with updated resume to Full name as per Aadhar: Current Company: Skills Expertise: Overall Exp: Relevant Exp: Notice Period: Current Location: Preferred Location: Current CTC: Expected CTC: Holding any Offer:
Apply on Kit Job: kitjob.in/job/4mmehh
📌 International Customer Service (Karnataka)
🏢 LTM
📍 Karnataka
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