SugarFit, started in 2021, helps people manage and reverse Type 2 and Pre-Diabetes with a personalized approach. The company is backed by Cure.fit, Tanglin Venture Partners, and
Endiya Partners, with $20M+ funding, and is growing fast in the health-tech space.
Role Overview
We are looking for an Operations Associate who can manage day-to-day operations,
communicate with users, and ensure everything runs smoothly. This role requires valuable communication, problem-solving skills, and the ability to handle multiple tasks.
Key Responsibilities (KRAs & KPIs)
- Track and monitor live diagnostic appointments to ensure smooth operations.
- Ensure timely sample collection and coordination with vendors/labs.
- Monitor report generation timelines and ensure reports are delivered on time.
- Escalate and resolve diagnostics-related issues with vendors promptly.
- Deliver a seamless and positive customer experience throughout the diagnostics journey.
- Handle diagnostics upselling through customer calls and interactions.
- Schedule and coordinate diagnostic appointments efficiently.
- Collaborate closely with internal coaches and Customer Success teams for diagnostics-related queries and support.
- Identify operational gaps and support process improvements for better service delivery.
Key Requirements ● 1 - 5 years of experience in operations or similar role
● Good communication and coordination skills
● Ability to manage multiple tasks
● Comfortable working in a fast-paced environment
● Problem-solving mindset with attention to detail