Apply on Kit Job: kitjob.in/job/4ogtxg

Manager Gandhinagar, India **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/lateral-ba_continuum/job/Gandhinagar/Manager_26017355) **Bank of America employees are required to meet all** **posting eligibility requirements** **prior to applying for any new position.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/lateral-ba_continuum/job/Gandhinagar/Manager_26017355) Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/lateral-ba_continuum/job/Gandhinagar/Manager_26017355) **Bank of America employees are required to meet all** **posting eligibility requirements** **prior to applying for any new position.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/lateral-ba_continuum/job/Gandhinagar/Manager_26017355) **Job Description:** **About Us** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the prospect to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Global Business Services** Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. **Process Overview*** The Estate Servicing Operations (ESO) team ensures the end-to-end deceased customer experience is coordinated from notification to the final disbursement and/or closure of the account.



Working with survivors requires a special touch to ensure all transactions are handled within stipulated timeliness and are completed accurately. **Job Description*** Individual will be responsible for manage team size of approx. 15 to 20 members, establish a team environment with an open communication culture, driving OPEX culture(via improvement projects and automation) & ensuring support delivery to all stake partners. They need to demonstrate adherence to policies, processes, guidelines and applicable regulatory requirements. **Responsibilities*** + Adherence to the SLA's - productivity, turn-around-time, and accuracy + Engage in improving processes through reengineering, system checks, process automation + Ensure timely and accurate dissemination of information to relevant stakeholders + Should be capable of devising innovative solutions and have the drive to enforce change. + Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction + Understanding of Consumer product regulation and laws + Effective communication with various business partners + Making recommendations for process improvements, demonstrating regular audits and necessary amendments + Hold regular team meetings with Team leads & Team Members to ensure that there is constant flow of information and knowledge dissemination -query logs, issue resolution + Develop & implement Forecasting & Staffing Model + Provide direction/mentoring to frontline leaders for desired outcomes in the shortest possible time frame + Performance Management of the process **Requirements*** **Education*** + Graduate (Any stream) **Experience Range*** + 10+ years of People Manager Experience **Foundational skills*** + People handling + Intermediate Excel , PPT + Dynamic, high energy, solid work ethic, willing to take on new initiatives some of which may initially lack definition + Ability to think laterally and identify several possible solutions to problems + Able to excel and influence in a cross-functional team structure + Excellent written and verbal communication skills are necessary as the position requires global correspondence and communication with associates throughout the Bank of America footprint + Driven to learn and develop new skills + Self-motivated and independent having an excellent control mindset + Ability to effectively manage multiple priorities and deliver as well as being able to adapt to changes + Able to work in a fast paced, deadline oriented environment + High level of ownership and attention to detail + Ability to apply sound judgment, provide effective challenge and display confidence to challenge + Ability to self-manage and prioritize, pursue goals and consistently deliver results + Demonstrate ability to work in a team,



while contributing individually and across other teams + Flexibility and good negotiations skills + Proficient in the use of Excel, Word and MS Access **Desired skills** + People Management + Basic Analytical Skills **Work Timings*** + 07:30am to 9:30pm (IST) - Adaptable Timing based on business requirement **Job Location*** + Gandhinagar Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your **"Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) "** poster. **View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .** Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

Apply on Kit Job: kitjob.in/job/4ogtxg

📌 Manager (Gandhinagar)
🏢 Bank Of America
📍 Gandhinagar