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Remote: Remote

Please Follow our LinkedIn PageLocation: Work From Home (India)Employment Type: Contract (Long-Term Project)Compensation: ₹160 per hourAbout the RoleWe are hiring for a US Healthcare Voice Process supporting a leading US-based healthcare client. This is a customer-facing voice role requiring excellent English communication skills, experience handling international customers, and a basic understanding of the US healthcare ecosystem.This is a long-term contract opportunity with project durations ranging from 3 to 5 years, offering stability and continuous engagement for the right candidates.Key ResponsibilitiesHandle inbound and outbound calls with US healthcare customers and stakeholders.Provide accurate information and support while maintaining high-quality customer service standards.Document call interactions and maintain records as required.Follow client processes, compliance requirements, and quality guidelines.Ensure confidentiality and security of patient and healthcare-related information.Required QualificationsPrior call center/customer support experience supporting US or UK clients.Strong verbal communication skills with clear and skilled English.Basic understanding of US healthcare concepts and compliance requirements,



including HIPAA.Comfortable working in a voice-based customer service environment.Undergraduate candidates are welcome to apply if they possess excellent spoken English and relevant experience.Technical RequirementsCandidates must have:Windows 11 Laptop/Desktop PC.Minimum 16 GB RAM.One additional monitor (dual-screen setup: Laptop/Desktop + 1 Monitor).High-speed, reliable internet connection suitable for uninterrupted voice calls.Quiet and professional work-from-home environment.Work ScheduleMust be flexible to work US business hours.Shift timings may fall anywhere between 6:30 PM IST and 6:30 AM IST.Rotational schedules may be assigned based on project requirements.What We OfferLong-term project stability (3–5 years).100% remote work opportunity.Exposure to the US healthcare industry.Consistent hourly compensation of ₹160 per hour.Opportunity to work with a reputed US healthcare client.Preferred SkillsExperience in healthcare customer support, insurance, patient services, or medical administration.Familiarity with healthcare terminology and compliance standards.Strong listening skills, empathy, and attention to detail.

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📌 Customer Support Executive – US Healthcare Voice Process Associate (Remote) (Kerala)
🏢 CountriTech
📍 Kerala