DESCRIPTION At 3P Heavy Bulky we are constantly innovating to deliver the best possible Customer Experience to the customers buying Heavy Bulky products such as fridges sofas and large screen TVs The SellerFlex program enables Marketplace Selling Partners to offer Retail like high-quality experience whilst Amazon carrier manages end to end transportation As we scale up this business we want to create Operations structure to ensure that Selling Partners are well supported to meet Amazon standards so we deliver best in class delivery experience to our customers In the Operations Manager role you will work to resolve both short-term operations issues as well as contribute to the long-term vision of the Program You will Become an expert on program operational challenges and drive continuous performance improvement while the business continues its rapid growth Develop and document operations processes so we can scale the team learning as we grow the business Support internal partners including sales and transportation in resolving complex sellers issues and escalations Monitor operational performance of selling partners and provide coaching training on operational best practice Report on daily weekly monthly operational KPIs and projects to senior leadership Work with internal business intelligence teams to build the tools we need to monitor Program Customer Experience and Delivery Performance BASIC QUALIFICATIONS Bachelor s degree in Business or similar field Business-Proficiency in German language 3 years of experience in program management development and delivery Experience in logistics e-commerce or supply chain operations A passion for developing best in class customer delivery experience A track record of delivering results - improving service while reducing costs Strong bias for action with willingness to roll up sleeves and get things done Highly tech-literate with ability to learn new systems quickly and ability to root-cause issues using internal operations tools Comfortable with ambiguity and able to manage multiple priorities Ability to influence peers and stakeholders at all levels Exceptional interpersonal and communication skills both written and verbal PREFERRED QUALIFICATIONS SQL knowledge and experience in Tableau Experience with Amazon Transportation Supply Chain Operations or Procurement Robust structured thinking and problem solving ability with ability to convert strategy to action Demonstrated experience in performing complex data analysis Experience with lean process kaizen six sigma and process improvement Business-Proficiency in German language and or other European languages Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https amazon jobs content en how-we-hire accommodations for more information If the country region you re applying in isn t listed please contact your Recruiting Partner